WebPros

•	Lead by example and empower teams toward self-organization
•	Coach other Agile coaches, team members and leaders on Agile principles and values
•	Facilitate Agile training workshops, retrospectives, technical meetings within teams, between teams and meetings for the product organization ensuring active participation, effective communication, and problem solving
•	Analyze teams performance using data to drive decisions and highlight areas for improvement

Agile Coach

cPanel

•	Implement Scrum framework from the ground up for new development teams, and coached them to complete 3 integrations in 6 months
•	Lead Scrum events, ensuring teams adhered to Scrum principles, resolve impediments to ensure timely delivery of sprint goals.
•	Track and report key Agile metrics (burndown charts, velocity)
•	Fostered a culture of continuous improvement through facilitation of retrospectives improving teams committed vs completion to 70% and reduced the number of sprints to complete an integration from 4 to 3
•	Improve teams alignment, processes, collaboration, communication and productivity by facilitating strong team agreements
•	Empower teams toward self-organization by coaching and creating the environment for them to own their Scrum events and processes

Scrum Master

Certified Scrum Master - Actively Job Seeking

Currently Seeking Scrum Master Opportunity

Selected and led the project team in the organization, planning and successful execution of the 2021 Sysco Alumni reunion within budget and established timelines.

Project Manager

Schlumberger

•       Served as Scrum Master and led implementation of Scrum with multiple teams to deliver digital 
        solutions that saved over $800K in non-productive time and increased Agile adoption in the 
        business units of North America.         
•	Formed the first digital cell in North America as part of the global digital transformation.
•	Increased idea implementation by 50% by launching the NAM Idea Portal. 
•	Conducted and delivered digital training content to 30K North America end users to facilitate the 
        digital transformation.
•	Facilitated all Scrum ceremonies including  backlog refinement/grooming, sprint planning, 
        daily scrums, sprint reviews and sprint retrospectives; coached team members and clients on Scrum
        framework.

Digital Project Lead/ScrumMaster

Managed the support of the Katy campus with over 700 users by the administration of the network infrastructure, physical access system, local server administration, deployment and administration of Cisco phones, Xerox printers, Skype phone system and hardware as well as various campus IT/facilities projects and security audits.
	•	Improved SLAs by assisting service desk with correct ticket categorization and effective ticket prioritization.
•	Zero service quality tickets in 6 years by effective queue management, superior customer service and frequent user communication.
•	Increased the service desk one-call resolution and reduced level 2 escalation by contributing step-by-step knowledge base articles.
•	Reduced new PC requests and missing asset tickets by keeping accurate spare parts and asset inventory.
•       Improved security of non-compliant unmanaged servers by implementing a new server hardening procedure.
•	Identified major new Dell hardware issue through root-cause analysis and used proper escalation to Dell Customer Service management and internal teams to enforce warranty agreement, increase hardware quality and user satisfaction.

IT Onsite Site Coordinator

Administered over 600 physical and virtual servers by managing the daily operations of the data center, successful backup system and disaster recovery, performance monitoring, hardware and software upgrades, new hardware deployment, creation/administration of VMs, hardware warranty repair, accurate asset management reporting and billing and accurate physical inventory. Server hardware upgrade and Server OS upgrade projects.

•	Improved data center billing accuracy by accurate asset inventory management
•	Improved billing accuracy for hosting costs and the asset management reporting process by accurate asset inventory management.

Server Administrator II

Administered infrastructure and application servers at 6 field sites by managing daily operations, successful backup system and disaster recovery, performance monitoring, hardware and software upgrades, new hardware deployment, hardware warranty repair, accurate asset management reporting and billing and accurate physical inventory.

•	Onsite technical lead for Houston area field server replacement project.

Server Field Engineer

With nearly two decades of professional experience in the IT industry, my current role as a certified Agile Coach and Certified Scrum Master at WebPros has helped me to hone my expertise in delivering impactful results and inspiring people.  At the heart of my approach lies a commitment to empowering teams and securing customer satisfaction.  I bring to WebPros a robust background in IT Project Management, IT Service Management and IT Operations which complements my Agile coaching competencies.  My mission is to drive continuous improvement and foster a culture of trust and transparency; leveraging my skills to align with the organization's objectives, culture and values.

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