apree health

Sr. Project Manager

Principal Project Manager

Hologic, Inc.

Customer Service Manager

Intuvo

Customer Success Manager

FINsix Corporation

Sr. Customer Support Manager

Jive Software

Primary point of contact for the corporate sales team on process, campaign creation, reporting, general business issues and training of sales tools. Collaborated with EVP of sales team and Business Development Director for the development and execution of strategic campaigns to increase sales. Responsible for the development and implementation of new processes and procedures for effective and efficient team operations. Responsible for the efficient coordination of all sales related projects delivered on time

Sales Support/Project Manager

Venous Health Systems Inc.

Responsible for formulating and developing policies and procedures in accordance with FDA requirements and investigation of complex complaints. Responsible for the design, development, and execution of the company website, marketing materials, campaigns and promotions. Developed and managed all 5 company Facebook pages and content.

Customer Care Manager

Nevro

Responsible for efficient coordination all clinic operations.  Managed the day-to-day clinic operations and patient data to ensure that the clinical trial operates efficiently and effectively. Responsibilities included; managing incoming/outgoing clinical data for trial sites, case report form development and on-site and in-house clinical monitoring.

Clinical Operations Specialist

Apieron, Inc.

Responsible for formulating and developing policies in accordance with FDA requirements and investigation of all complex complaints. Collaborated with executive leaders and Marketing staff to promote sales strategies and customer satisfaction. Developed and executed a seamless RMA process and all Customer Care training documents.

Align Technology

Responsible for consumer marketing collateral, call center activities; metric monitoring and success criteria, direct mail, telemarketing, and media matrix management. Successful in the design and execution of the first consumer brochure.

Consumer Marketing Specialist

Responsible for the management of in-house and remote call center operational process, procedures and customer communication and content. Team member of Six Sigma operations for the company to create strategic planning for future product enhancements and procedures that follow. Responsible for all call center metric development (KPI scorecard and dashboards) and communicate analysis to executive staff.

Customer Care Operations Specialist

Fostering a culture of accountability and continuous improvement, I thrive in dynamic environments where strategic thinking and operational expertise are key to success. My commitment to ethical decision-making ensures alignment with organizational values while achieving sustainable outcomes.

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