Deepak Kumar's Linkedin Analytics

Operations Manager with global experience (Canada, Malaysia, Brazil) in the Customer Operations, Order to Cash, Quote to Cash, Billing Operations, Order Management and IT Services industry, focused on continuous process improvements, operations execution and coaching teams to exceed performance targets. •Led complex projects for IBM operations globally to drive cost savings thru process improvements and automation, and work migration, saving average of US$500,000 in annual operational costs. •Established talent development programs for a team of over 150 IBM professionals, resulting in 20 new people managers and 16 team leaders promoted from within the organization. •Strong focus on leadership skills, empowering team members, coaching them through challenges, and providing transparency with organization objectives and executive decisions. •Excellent communication skills, engaging peers and team members, listening before speaking, and presenting with clear and concise content to the executive team. Experienced Business Operations professional skilled in: - Business Process - Customer Service & Support - Operations Management - Budget & Financial Planning - Human Resource Planning - Global Shared Services Operations - Order Management Operations - Billing Operations - Order to Cash Operations - Quote to Cash Operations - Customer Fulfillment - People Management & Leadership - Business Process Improvement - I am also a huge techie and a Google Certified IT Support Professional.