Insurance corporation

Production Services: Technology (Application, Infrastructure, Development, Testing, and Quality)
Service Operations: Incident, Problem, Change, and Release Management.
Quality of service.
Expertise in the Power BI Dashboard
Service Now Expert.

Service Management Specialist

Asurion

On Roles with contracting company:
Michael Page - June 2023 to December 2023
ITCS Group - Aug 2021 to May 2023

Infrastructure Operations and Service Management

ACE Award - The ACE (Achievement in Customer Excellence) in 2022 for Performance in IT Problem Management and continual Improvement

Project Coordinator & IT Service Operation Specialist(Infrastructure,Data Assurance,Service Quality)

The Tokyo Organising Committee of the Olympic and Paralympic Games

Supporting the Tokyo 2020 Paralympic committee.

Tokyo 2020 Paralympics Technology Operations - Cluster Venue Service Desk Supervisor(Volunteer)

Ensure FPs are installed in critical places like OVR, Commentary Tribunes, and OBS compound as per standard guidelines.
• Ensured all OVR FP’s had resilient connectivity to power & network, performed failover before the handover to VRM. 
• Supported TEV/TRs before games time and ensured FPs are installed and issues are handled before and during games times.
• Successfully installed and configured IT assets (Servers, Laptops, Network Printers) and updated VEM.
• Request, deliver and return IT assets using ITSM tool and engage local and global team using ITSM.
• Resource management before and during the games and updated FISH and kept both cluster manager and VTM updated.
• Establish partnership with internal stakeholders (VTM, VRM, CVITM, SPT, TOC) and strengthened cross-business relationships.
• Train IT engineers on IOC’s new processes and procedures to ensure smoother installations.

Tokyo 2020 Olympics Technology Operations - Cluster VSDS/DVITM

GA Services

Independent Consultant(Freelancer) for IT Infrastructure, Business Development Manager
- Overseas customer account coordinator ISO 27001, ISO 9001:2015 & IATF 16949:2016
- Internal Audits
- Cost and Quality Assurance
======================================
Upgraded below Skillset :
*Postgraduate Diploma in Business Intelligence and Data Analytics - IIITB (1-year program completed)
*Japanese Short Term Course
*Telecom training - OSS/BSS
*CEH V10 training completed - Simplilearn & EC-Council
*Penetration Testing on Attacking and Defending in Access Management - Pentester Academy
**Networks and connections

Information Technology Technical Consultant

Microland Limited

Project Coordinator at PMOs Office - Project planning, monitoring, Tracking, Estimations, Budget planning and Billlings, Action, Reviews with top level management
Operational Excellence, Automation
Governance - Meeting with Stakeholders, Customer engagement
Data Analytics and Advance Reporting- EDA, PowerBI, Python
IT Service Management - ITIL Framework(Incident, Problem, Change,Event)
Managed service teams supported -Wintel, Messaging and Collab,App DBA, IAM, Service Desk, Tanium Network and Data Center Operation
Compliance - ITService Management (ISO/IEAC 20000 Framework),Information Security Management System(ISMS 27001 Framework), Risk Management, BCP Coordinator, ISO 9001:2015

Associate Lead - Project Coordinator & Operational Excellence for IT Managed Services

Project Monitoring and status
Governance meeting
Monthly Billing
Quality Control Improvements
Tracking Defects
Escalation Management
Power BI Dashboard

Associate Quality Lead - PSO (Microsoft)

Senior Quality Analyst - Operational Excellence

Brillio

Identity Access Management - Cybersecurity
IT Service Management - ITIL Framework (Incident, Problem, Change. Event)
Transition
AWS and Azure Platform
ISMS 27001 Framework
Risk Management 31000
BCP Coordinator

IT Senior Operations Specialist - Associate Lead (Capital One Bank)

Accenture

IT Service Management
Identity and Access Management
Network and Data Center Operation
Mobile Device Management
Security
Automation
Selenium Testing
Audit Preparatory - ISO 9001:2008, IATF 16949, ISMS 27001 (Delivery Assurance)

Information Technology Operations Specialist

Google

Software Quality Assurance Lead

Dell Technologies

Business Analyst

Tata Consultancy Services

Project at Business System Cybernetics Center(BSCC)
System tools -Competency Tools 

The Competency Tool is required for the proliferation of the Competency Model in TCS across different relationships. This tool will be accessible to every associate of TCS and will provide a centralized database for various assets for the Competency Model(Industry supporting Automotive, Manufacturing, Software, Telecom and Infrastructure)

Project Trainee(Software Engineer) - BSCC Tools Development

Dedicated Project Coordinator and IT Service Operation Specialist with a proven track record in orchestrating seamless Data Center Operations, providing robust Application Support, and ensuring rigorous Quality Assurance. Proficient in N4 Japanese, I bring a comprehensive skill set and a commitment to excellence in IT service delivery. My certifications in ITIL4®, PRINCE2® Agile, CSM®, ISMS 27001LI, Risk Management 31000, and AWS Solution Architecture underscore my commitment to staying at the forefront of industry best practices. I am adept at aligning IT strategies with organizational goals, driving efficiency, and mitigating risks to enhance overall business performance.

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