NMQ Digital

Sales Executive

Client Success Manager

Accountable for the end-to-end service delivery for Philips account with NMQ Digital
Ensuring high levels of customer satisfaction in line with KPI targets
Creating statements of work for existing and new activities working together with Service Enablement
Actively contributing to the business planning process of NMQ Digital and Philips
Monthly management level reporting on all four accountable areas (Customer, People, Operations & Financial)
Resource planning within team and together with Resource Planning function across the wider SD organization
Managing the P&L for the Philips account 
Support CFO / Finance Team to ensure all invoices are issued correctly and costs are controlled
Support and ensure financial forecasting based on account’s future pipeline 
Monitoring team engagement and taking actions to ensure high levels of motivation
Actively coach supervisors and team members
Ensure operational continuity for the account through rotation, cross training and knowledge management.

Digital Delivery Manager

Global Kapital Group

Regional Marketing Officer

Payaslı Group 

Managing 4 differents brands in Plastic Surgery, Beauty and Hair Implantation business lines

Achieved a yearly revenue increase of 400 % in 2 years for 4 brands
Achieved a yearly net revenue increase of 500% in 2 years for 4 brands
Achieved an increase of 300% customer base increase in 2 years for 4 brands
%80 of the incremental revenue achieved by digital leads


Brand building for 3 differents brands / New brand identity building with logos, landing pages, web sites, Instagram and Facebook Pages 
Build Instagram follower based resulted in 50K followers in 2 years 
Managed a digital performance marketing teams of 3 persons includind marketing designers and digital performance marketers 
Managed a sales teams of 20 local and foreigners employees - settling the target and following up the process  
Build a segmentation project for current customer bases 
Managed creative projects with influencers from idea to execution for more then 100 influencers in İstanbul Turkey 
Launched new services for 4 brands and positionned them in the relevant market
Designed and runned marketing plans for 4 brands 
Updated the pricing methods for revenue maximisation
Build a digital model for international expansion and delivered in results 
Defined marketing and business objectives / Ensured strategy alignment with objectives
Encourage employee engagement
Trained a high performing managerial team
Hired team members for the relevant jobs

CEO / International Sales Marketing Director

Crisalix

Acted as strategic advisor providing thought leadership and guidance, consult on overall program management, and support delivery efforts
Build success plan aligned around customer strategic objectives to achieve significant business outcomes
Drive customer onboarding and program manage to help customers operationalize their  program and realize value
Conduct business workshops, facilitate trainings and reviews and proactively suggest solutions to common customer challenges
Coach customers on their path of becoming product experts and facilitate engagements with Crisalix’s technical and business consulting teams
Product Roadmap Evangelization (presentations, early access, beta program) & act as Voice of the Customer towards Product Internal Teams
Proactively spot and correct anny issues that could affect customer satisfaction or retention
Partner closely with other cross functional team members to translate business needs and product requirements into new solutions for customers

Customer Success Manager

L'Oréal

Marketing & Brand Management for 2 professional skincare brands; Carita And Decleor

Group Product Marketing & Business Development Manager

Group Product Marketing & Education Manager

Turkcell

Managed Turkcell Telecommunication Services
Business Development Manager of VOIP Services 

The idea owner and executed the launch of "Turkcell BiP" Instant messaging application
The idea owner of "Cep Açık", "Kim Aramış", "Otomatik Cevap", "Şimdi Ara" 
Planned 2 years roadmap of Call Management Services
Create an incremantal revenue of 10 mio $ / Also Cost reduction of 4 mio $

Senior Product & Offer Marketing Manager

Managing Turkcell Ringback Tone 
Managing Turkcell İnfotainement Services, annual subscriber of 4M.
Lead Rule Based Marketing for Consumer Product Marketing division
Assisted Web Optimization project of Consumer Products
Coordinated/Optimized Consumer Product Marketing department requests for intern marketing channel
Skilled in all aspects of product management: Life Cycle Management, Customer Segmentation, Market Analysis, Pricing, Positioning, Vendor Relations, Campaign Design and Execution
Achieved High Revenue Increase of Ringback Tone product by 10% 
Launched Turkcell Ringback Tone Segmentation concerning 7 millions subscribers
Leaded IVR optimization Project
Established and maintained productive record label relationships
Commissioned quantitative market research, analysis & implementation of results
Drove and Shaped all Web and Wap projects

Product Marketing Manager

Managed Turkcell Mobile Music Category including Full Track, Ring/Real Tone and Video products
Achieved a Revenue Increase of Mobile Music product by 10%
Did Market/Consumer analysis and Marketing Research
Fulfilled the product management KPIs through execution of marketing activities including pricing, channel development, promotion and campaigns
Coordinated marketing communications, channel management and technical operation department 
Did consumer explotary data analysis and data mining and Highlighted useful information and Suggested cross-sell and free-usage campaigns offers.
Devised and executed retention and acquisition programs

Bimsa Uluslararası İş, Bilgi ve Yönetim Sistemleri

Got knowledge and experience on various IT services and solutions.
Gained project management experience by assisting specialists.

Part-time employee in marketing and IT department

VitrA Bathrooms

Assisted engineers in determining production schedules through the interpretation of sales forecast and long term plans.
Lead a project aiming to maximize a glazing robot up time.

Production trainee in Production Services and Planning department

Beko Home Appliances USA

Toshiba, Sony, Samsung Account Management  Did market research on LCD TVs

Marketing trainee in International Sales and New Business Development department

Multilingual professional with 16 years of technology/cosmetics/healthcare/mobile experience mainly focused on marketing and business management verticals

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