Roche

Program Manager

• Implementation, adoption, training strategy and change management of customer-centric tools.
• Continuous process improvement for Customer Support, Commercial, and Supply Chain.

Business Process Manager

Express Development Opportunity with the regional EMEA-LATAM Customer Experience Acceleration Team.

• Acquired strong business acumen on agile project management, driving transformation, customer research, business insights and voice-of-customer processes.
• Appointed Regional engagement Lead for Customer Insights, ensuring a data-driven mindset by leading strategic plans and actions to improve customer experience.
• Liaison between local, sub-regional and regional teams working in Customer experience.

Customer Experience Catalyst

Regional Customer Support Center LATAM Hub

• Appointed Project Manager for a LATAM initiative (leading a team of 6 people across 9 affiliates).
• Successfully led Service, Sales and Logistics customer satisfaction surveys implementation and adoption in LATAM.
• Proactively participated and led action plans and monitoring tools creation to improve KPIs based on business insights.

Quality Analyst

LEO Pharma

Central America, Caribbean and South America. Joined as Trainee and promoted to Specialist.

• Managed 15 countries, 18 distributors, 13mio EUR annual budget. 
• Developed a new automated Excel model for shipment planning, reducing to zero stockouts during 5 months.
• Effective liaison between demand planning, supply, commercial and order management. LATAM was rated as 2019 top cluster due to adequate level of business understanding and adhesion to deadlines/processes.

Customer Order Management

Product Support Trainee at Regional Customer Support Center Hub MX.

Trainee

Tecnológico de Monterrey

• Participation in research projects in biodegradable biosynthetic polymers (polyhydroxybutyrate).

•  Experience and ability to use analytical chemistry instruments: UV-Vis spectroscopy, FTIR, HPLC and scanning electron microscope.

Research Laboratory Assistant

Passionate engineer with a solid scientific background, strong team and project management skills, always guided by a customer-centric mindset. Driven by the eagerness of learning and striving for a healthy balance in life.

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