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Enthusiastic, approachable Quality Assurance Analyst delivering quality products with a relentless focus on debugging. Goal-focused team leader and collaborator with contagious enthusiasm influencing teams. I improve the customer experience and decrease IT costs to fix software defects before they are found in production. I build strong relationships with developers and team members to achieve corporate objectives. I increase team productivity with strong planning, skills assessments, training and mentoring, and structured follow-up. I have created uniform processes among global, remote QA teams. I continuously demonstrate superior organizational, analytical and problem-solving skills to identify Root Cause Analysis and resolve defects in fast-paced, Agile and Waterfall environments. Review my profile in full to see my background includes the ability to build strong, positive relationships with partners throughout the development process. My core competencies are: Software Quality Assurance Testing Applications and Databases in multiple environments Design detailed test plans, test cases, reporting Matrix Defect Management Team Leadership Team Organization & Process Improvement Technical Writing Change Assurance & Training TECHNICAL SKILLS: MSTools: MS Project, Word, Outlook, Excel, Power Point, VISIO Operating Systems: Client-server, Point of Sale Registers, UNIX, MS Windows, MacBook Pro Languages: UNIX Scripting Development and Query Tools: MySQL, SOAP UI API and XML, Putty, JSON Viewer Defect Tracking Systems: JIRA Relational Database Management Systems: GitLab, MongoDB, INGRES, IDMS
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