Red Hat

Partner Sales Executive - Central & Eastern Europe

Microsoft

- As part of Engineering org structure performing Enterprise customers growth for Microsoft Industry Clouds technology – Retail and Sustainability industries in EMEA region:
  • Recruited 4 net new customers in EMEA for Private Preview of “Microsoft Cloud for Retail” solution
  • Driving the adoption of Microsoft Industry Cloud solutions and ensuring to deliver customer’s feedback to the product group

- Leading the team of engineers, PMs and software architects for driving all stages of product lifecycle from product definition, planning, roadmap development, release, modifications, maintenance, and feature deprecation

Senior Product Manager - Microsoft Industry Clouds and Solutions

- Driving change management and adoption activities with major Enterprise customers to reduce implementation risks, drive usage of existing Microsoft Business Applications (Dynamics 365(ERP and CRM) & Power Apps) workloads, and assist customers with expanding their business capabilities by identifying possible new workloads.
(Recognized for WorldWide Microsoft Business Applications Titanium Award)

- Led the Customer Success Unit for Microsoft Business Applications solution area:
  • Thru the leadership with internal teams increased consumption of Dynamics 365 and Power Platform by 260%
  • Built a business case for growing the team, which helped to get an approval to recruit additional Customer Success Managers with further mentorship to the newly hired CSMs and Manager
  • Regularly presented business updates and region related insights on WW leadership Quarterly Business Reviews

Senior Customer Success Lead - Central & Eastern Europe

- Enabled success of Premium support service plan offering at Microsoft Cloud Partners:
  • Supported Microsoft Partners to accelerate cloud(Dynamics 365(ERP & CRM) and Azure workloads) consumption and digital transformation through effective service delivery planning, technical support escalation management and building technically enabled teams.
  • Within the first year after announcing a new offering, signed 42 net new service plan contracts

- Building the Service Delivery Managers team across EMEA region:
  • Built the team of 12 SDMs in Romania via active participation in the hiring, onboarding, and mentoring process
  • As EMEA onboarding trainer, mentored newly hired team members

Senior Services Delivery Manager - Central & Eastern Europe

- Provided high level service and support for Microsoft Dynamics Partners & Customers. Managed and delivered the Dynamics Partner Advantage (Dynamics Premier contract) benefits to partners being on a DPA to ensure a high level of satisfaction.
 
- Supported Microsoft partners in their entire technical business life cycle, including partner readiness efforts, seamless experience on support and escalation services by EMEA wide engagement with both internal and external resources.

- Secondment as a Team Leader for the international team of 8 Service Account Managers.

Services Account Manager - Central & Eastern Europe

Provided technical support consultation for Microsoft Dynamics CRM including troubleshooting, issue resolution, technical analysis, system diagnosis and solution implementation.

Senior Support Consultant - EMEA

JSC SITRONICS

IT Applications Administrator

Bank of Baku

IT Systems Engineer

R.I.S.K.

Software and Hardware Engineer Intern

Result-oriented professional with over 15 years of international experience in IT Services and Support consultation.

Charismatic leader with strong communication skills and ability to collaborate well with business groups and key stakeholders.

Demonstrated success on focus on increasing productivity, trusted relationship, service quality and sales support. Skilled analyst and problem-solver with mastery in Microsoft Dynamics 365 projects life cycle management.

Tech stack: Microsoft Dynamics 365, Cloud, Solution Architect, ITIL, Project Management(PMP), PROSCI, Azure, AWS, SixSigma, TOGAF, Industry Cloud, RETAIL, Sustainability

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