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Customer Success Manager

Starling Bank

• Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions.
• Showing ownership and accountability for offering solutions that help and benefit Starling customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting a continuous improvement ethos within operations and the wider business
• Support changing business requirements in a dynamic and fast paced environment
• Providing the team with support and guidance

Customer Operations Associate 

Smartsheet

• Let the new back-end Grid History Service go live in production, reducing a cost of £500k to £35k monthly for data storage. 
• Contributing to daily stand-ups and sprint plans, helping the engineering leads to manage and deliver development tasks.
• Performing user research of customers in engineering roles, engineering managers, full-stack engineers, and other product managers, who are consuming the platform services for developing product requirements for the New Grid Scale (increasing of the sheet limit from 20k rows to 1m rows).
• Work cross-functionally and cross-time zones with product and engineering leaders across the organization.

Product Manager Intern, Grid Platform 

University of Southampton

• Support students with settling into and adapting to the campus, including engaging in social activities to ensure they have the wider aspects of University life.
• Support students with time management, revision planning and addressing sleep issues and to develop communication skills to build relationships with peers. 
• Provide structured support to students engaged with Student Disability and Inclusion.

Peer Mentor

High Fliers Research Limited

• Co-ordinating campus-based market research and project management tasks
• Organising and running online Research Groups to gather student feedback on marketing materials from top graduate employers
• Interviewing, hiring and managing a team of interviewers for a Live Survey period
• All my work will be condributed to The Times Top 100 Graduate Employers, and The UK Graduate Careers Survey

University Manager

Publicis Sapient

• Define, analyse, and document business and functional requirements and ensure they align with the product vision and user needs.  
• Integrate usability studies, research, and market analysis into product requirements to maximise user satisfaction. 
• Collaborate with 7 engineers to ensure that business requirements are translated into designs that fit the technical constraint.
• Define and analyse metrics that ensure the success of products.
• Help resolve issues, risks and cross-track dependencies ensuring that there are no gaps in coverage across all modules.
• Review and provide input into other deliverables from other team members.

Product Manager Intern

1HOUR

• Responsible for hiring new candidates to the social media department according to the organisation’s needs.
• Managing a team of 5 members, dividing duties and responsibilities and ensuring clear communication. 
• Monitoring the progress in each sector including content creation, account management, engagement with audience, community management, insights, and analytics.

Team Lead, Social Media and Community Management

• Devised, designed, and implemented social media strategy, across various platforms, in line with the organisation’s goals.
• Community engagement and moderation across various platforms, in line with the organisation’s goals.
• Identify, engage and communicate with influencers and collaboration partners in the ICT sector. 
• Monitoring the analytics and insights given by the data weekly and monthly in order to improve effectiveness.

Social Media and Community Manager

• Responsible for generating, editing, publishing, and sharing engaging social media content to drive the organisation to a global audience. 
• Performed extensive market analysis and research on the competition.
• Create promotional content for the organisation’s social media platforms

Social Media and Marketing Intern

Passionate, data and value-driven Computer Science graduate with the ability to determine product specifications, production timelines, and in-depth plans for product development. Experienced in assessing customer desires and requirements and generating a product that successfully meets those standards. In compliment tot this I have a blend of technology skills with extensive Agile/Scrum expertise, a marketing orientation, and analytical abilities to evolve product strategy.

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Denitsa Hadzhiyska's Linkedin Analytics

Denitsa Hadzhiyska

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Denitsa Hadzhiyska

Want to drive more opportunities from LinkedIn?

Denitsa Hadzhiyska's Linkedin Analytics