FullCircl

FullCircl is the first-of-its-kind single orchestration platform that brings regulation fully in step with customer acquisition, to create better business from the start. Our global solutions drive customer acquisition, retention and revenue growth while seamlessly addressing risk and compliance challenges associated with customer onboarding, identity, fraud, financial crime and ongoing monitoring. Reduce the cost to acquire and serve, clear the way for positive customer relationships, and accelerate profitable growth.

FullCircl incorporates three leading RegTech companies – Artesian Solutions, DueDil and W2 Global Data – under one unified brand, backed by top-tier investors including Octopus Investments, Notion Capital and Augmentum Fintech.

Customer Success Manager

Starling Bank

• Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions.
• Showing ownership and accountability for offering solutions that help and benefit Starling customers.
• Responding to customer complaints and escalating issues as necessary.
• Supporting a continuous improvement ethos within operations and the wider business.
• Providing the team with support and guidance.

Customer Operations Associate 

Smartsheet

• Let the new back-end Grid History Service go live in production, reducing a cost of £500k to £35k monthly for data storage.
• Contributing to daily stand-ups and sprint plans, helping the engineering leads to manage and deliver development tasks.
• Conducted comprehensive user research across engineering roles, contributing to the development of the New Grid Scale feature, which expanded sheet limits from 20k rows to 1m rows, enhancing product scalability and user satisfaction.
• Facilitated effective cross-functional and cross-time zones collaboration across product, engineering, and design teams, ensuring the seamless integration of new features, which enhanced product functionality and customer value.

Product Manager Intern, Grid Platform 

High Fliers Research Limited

• Ordinised campus-based market research and executed project management tasks.
• Organised and ran online Research Groups to gather student feedback on marketing materials. 
• Interviewed, hired and managed a team of interviewers for a Live Survey period.
• My work is contributed to The Times Top 100 Graduate Employers and The UK Graduate Careers Survey.

University Research Lead

Publicis Sapient

• Led the design and development of underwriter software for Lloyds Bank.
• Defined, analysed, and documented business and functional requirements and ensured they aligned with the product vision and user needs.  
• Integrated usability studies, research, and market analysis into product requirements to maximise user satisfaction. 
• Collaborated with 7 engineers to ensure that business requirements were translated into designs that fit the technical constraints.
• Defined and analysed metrics that ensure the success of products.
• Defined product strategy and created a product roadmap with 8 new UX features.
• Helped resolve issues, risks and cross-track dependencies ensuring that there are no gaps in coverage across all modules.
• Reviewed and provided input into other deliverables from other team members.
• Guided the product throughout the execution cycle using Agile Methodologies.
• Contributed to the infrastructure development and outlined future vision for the product.

Product Manager Intern

1HOUR

• Managing a team of 5 members, dividing duties and responsibilities and ensuring clear communication. 
• Responsible for hiring new candidates for the social media department.
• Defined a new social media plan and brand identity resulting in a 25% increase in the follower base of the social media platforms. 
• Implemented a strategy for community engagement, resulting in a 50% increase in interactions.
• Monitoring the progress in each sector including content creation, account management, engagement with audience, community management, insights, and analytics.

Team Lead, Social Media and Community Management

• Devised, designed, and implemented social media strategy, across various platforms, in line with the organisation’s goals.
• Started new monitoring and data analytics processes weekly and monthly to improve effectiveness.
• Led community engagement and moderation across various social platforms. 
• Performed market analysis and research on over 50 competitive organisations to come up with a strategy for growth.
• Identify, engage and communicate with influencers and collaboration partners in the ICT sector handling over 50 volunteers and 20 schools.
• Monitoring the analytics and insights given by the data weekly and monthly in order to improve effectiveness.

Social Media and Community Manager

• Responsible for generating, editing, publishing, and sharing engaging social media content to drive the organisation to a global audience. 
• Performed extensive market analysis and research on the competition.
• Create promotional content for the organisation’s social media platforms.

Social Media and Marketing Intern

Passionate, data and value-driven Computer Science graduate with the ability to determine product specifications, production timelines, and in-depth plans for product development. Experienced in assessing customer desires and requirements and generating a product that successfully meets those standards. In compliment to this I have a blend of technology skills with extensive Agile/Scrum expertise, a marketing orientation, and analytical abilities to evolve product strategy.

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