Dennis Lacanlale's Linkedin Analytics

I am Dennis, a seasoned leader with two decades of experience in the Business Process Outsourcing industry and Call Center Management. • Throughout my career, I have developed a diverse set of skills, including leading teams of up to 1,500 people, analyzing data sets with over 1 million records, managing projects with budgets exceeding $5 million, implementing operational excellence initiatives that improved productivity by 25%, and conducting leadership development programs that resulted in a 40% increase in employee engagement scores. • In the last 5 years, I successfully launched three Amazon Customer Service sites in the Philippines, with each site employing over 1,000 agents. I pioneered the first-ever work-from-home model in the region, which enabled a 20% reduction in operational costs while maintaining a customer satisfaction rating of 90%. • One of my passions is leadership development, and I specialize in coaching leaders at all levels, from new managers to executives. Over the past decade, I have conducted over 500 one-on-one coaching sessions, resulting in an average increase of 30% in direct reports' performance ratings. Additionally, I have designed and implemented leadership development programs for companies with workforces ranging from 500 to 10,000 employees, leading to a 25% improvement in succession planning metrics. Thank you for taking the time to learn a little bit about me. I look forward to connecting with you!