Affinitas Finance

●	Assess, compare and process new individual and SMSF residential & investment home loans applications
●	Existing client servicing, maintenance, and relationship development 
●	Maintain excellent client service levels through all interactions
●	Follow-up on leads and direct enquiries 
●	Engage in business development with networking events and partnerships via external events
●	Manage application workflows with various lenders, departments and teams
●	Support and assist the business owner, credit analyst and client services manager 
●	Provide support and assistance to new staff and help train, coach and mentor
●	Maintain contact with clients regarding application requirements and outcomes
●	Maintain and develop excellent internal and external working relationships 
●	Adhere to the Ethical Frameworks through NCCP & BID (best interest duty) 
●	Adhere to Privacy and Risk & Compliance requirements
●	Manage and comply with WHS (Work Health & Safety) requirements

Mortgage Advisor

RACQ

● Assess and process new home loans applications
● Existing member/customer servicing, maintenance, and relationship development 
● Maintain excellent member/customer service levels through all interactions
● Follow-up on leads and direct enquiries 
● Engage in business development with partnerships and external events
● Manage application workflows with various departments and teams
● Support and assist the business with new system changes, product developments and improvements
● Provide support and assistance to junior staff and help coach and mentor
● Run weekly sales meetings and assist with member/customer complaints 
● Maintain contact with members regarding application requirements and outcomes
● Maintain and develop excellent internal working relationships across other divisions 
● Maintain and develop excellent internal working relationships with other team members
● Adhere to the Code of Banking Practice
● Adhere to Risk & Compliance requirements
● Manage and comply with WHS (Work Health & Safety) requirements

Senior Mobile Lender

● Assess and process new home loans applications
● Existing member/customer servicing, maintenance, and relationship development 
● Maintain excellent member/customer service levels through all interactions
● Follow-up on leads and direct enquiries 
● Engage in business development with partnerships and external events
● Manage application workflows with various departments and teams
● Maintain contact with members regarding application requirements and outcomes
● Maintain and develop excellent internal working relationships across other divisions 
● Maintain and develop excellent internal working relationships with other team members
● Adhere to the Code of Banking Practice
● Adhere to Risk & Compliance requirements
● Manage and comply with WHS (Work Health & Safety) requirements

Mobile Lender

Gateway Bank Ltd

●	Assess and process new home loans applications
●	Assess and process new car loans applications
●	Assess and process new personal/consumer loans applications
●	Process new savings & investment applications
●	Existing member/customer servicing, maintenance, and relationship development 
●	Maintain excellent member/customer service levels through all interactions
●	Follow-up on leads and direct enquiries 
●	Manage application workflows with various departments and teams
●	Maintain contact with members regarding application requirements and outcomes
●	Maintain and develop excellent internal working relationships across other divisions 
●	Maintain and develop excellent internal working relationships with other team members
●	Provide Broker support and service
●	Adhere to the Code of Banking Practice
●	Adhere to Risk & Compliance requirements
●	Manage and comply with WHS (Work Health & Safety) requirements

Lending Consultant

Attenuate

Noise control and attenuation is our specialty. We design and construct noise absorbing acoustic enclosures, acoustic fences, noise walls, and acoustic screens. We are the primary commercial installation subcontractors to ModularWalls and authorised resellers and installers for their range of modular wall and acoustic panel products. We are committed to promoting their world-class products along with our dedication to service excellence within the commercial building sector.

We strive to be the best and manage our end-to-end process with great care and detail. This, combined with our hands-on approach has ensured that we maintain relationships with some of the biggest names in the industry. Due diligence and compliance with WHS & Environmental requirements form part of our minimum standards and we constantly strive for continuous improvement and development.

Duties and responsibilities included: 

• Site supervisor/manager
• Sales & marketing (New Relationships – Cold Calling) 
• New business development
• Effectively manage client relationships (Existing ModularWalls & Attenuate Clients) 
• Material procurement & sourcing
• Quotes & invoicing 
• Manage material orders & site installations 
• Manage material deliveries
• Manage sub-contractors 
• Manage laborers & staff
• Acoustic enclosure installations 
• Noise wall installations (Residential & Commercial)
• Manage and comply with WHS (Work Health & Safety) requirements
• Manage and process business tax & accounting

Owner & Director

ModularWalls

I was contracted through the Commercial team and was responsible for the installation, maintenance, and supervision of several commercial projects. Modular Walls specialises in a unique, lightweight and cost-effective alternative to the typical boundary walls and noise wall products. Modular Walls provided acoustic solutions in the form of walls, enclosures, screens, and barriers. 

Duties and responsibilities included: 

• Site supervise/manage
• Effectively manage client relationships (Existing ModularWalls relationships)
• Material procurement & sourcing
• Manage material orders & site installations 
• Manage material deliveries
• Manage sub-contractors
• Manage laborers & staff 
• Acoustic enclosure installations
• Noise wall installations (Residential & Commercial) 
• RMS (Roads & Maritime Services) Project Management 
• Manage and comply with WHS (Work Health & Safety) requirements

During my tenure, I worked on multiple Tier 1, Tier 2 and Tier 3 Construction Projects Across Sydney and NSW. Some of the biggest names in the industry included: 

• Laing O'Rourke - Sydney Opera House (Joan Sutherland Theatre Renovations)
• Lendlease - The Northern Road Upgrade 
• FDC Construction & Fit Out - Riverside Stables, Warwick Farm
• Burton Civil - Oakdale Industrial Estate 
• VBAJV (Ventia Boral Amey Joint Venture) - Captain Cook Drive RMS Project

Site Supervisor

Randstad

I was a Banking & Finance Recruiter specialising in the Retail Banking & Mortgage Industry. I worked with a diverse portfolio of clients which included Big 4 Banks, Mid-Tier Banks, Mortgage Brokers, Credit Unions, Wealth Management Firms and FinTech Lenders.
Building relationships with clients as well as candidates were key to ensure that I was successful in my role and to ensure that I was able to deliver on all aspects of the business. 
I would be responsible for contacting clients, who would be HR Managers, Talent Acquisition Specialists or Business Owners to discuss their recruitment needs. Once a position was made available then I would advertise for relevant roles and interview candidates. Suitable candidates would then be highlighted to my clients for further consideration. 

Some of my duties and responsibilities were to:

• Grow my banking, finance & mortgage broking portfolio 
• Consistently provide excellent service to our clients (PSA & SME)
• Proactively identify clients’ recruitment needs & deliver suitable candidates
• Prospect for new business in private and business markets 
• Effectively create & manage client relationships (Pre & post placement as well as ongoing) 
• Assist candidates to achieve their career aspirations and dreams  
• Ensure targets are met and exceeded

Recruitment Consultant - Banking

Liberty

My aim was to prepare a detailed financial plan that will allow customers to best reach their life goals, while still allowing them to meet their financial obligations and have the adequate insurance and medical cover to protect them and their family from unforeseen setbacks and crises.

I was able to set up and manage customers’ investments and my main aim was to build long-standing relationships with my clients by being a life coach and providing the right solutions to help them through the various stages of life.

Circumstances and goals change all the time and it’s therefore vital for customers to meet with me on an annual basis so that we can discuss and make changes to your financial plan if required. I strive for service excellence and this has enabled me to build successful relationships over the years.

Some of my duties and responsibilities were to:

• Grow my client portfolio (Started with zero clients) 
• Consistently provide excellent service 
• Conduct detailed financial needs analysis’ and provide professional advice 
• Proactively identify clients’ needs 
• Create and protect the financial security and wealth of others 
• Prospect for new business in private and business markets 
• Assist people to achieve their financial dreams and maintain client portfolios 
• Ensure targets are met and exceeded 
• Effectively create & manage client relationships  
• Risk insurance (Life, Disability, Income Protection, Critical Illness/Dread Disease Cover) 
• Retirement planning 
• Investment planning & Asset/Risk management 
• Estate & Trust planning 
• Wills 
• Private healthcare & GAP cover 
• Education planning 

With 10 years’ experience in the banking sector, I brought something unique in my offering around financial planning and enabled my clients to bank smartly and capitalise on their own personal & business development.

Financial Advisor

Nedbank

I managed a portfolio of larger-valued business clients on a business and personal level as well as manage relationships with Nedbank. The total portfolio size was approximately 1700 clients and these ranged from Individuals, Sole Proprietors, Close Corporations, Private Companies, Trusts, Non-profit Organisations, Schools and Estate Late Accounts. I provided services on both Business and Personal banking affairs regarding products and services within Nedbank, from new applications for finance to investments as well as insurance related products. 

I had a Small Business Services Banker that I mentored and coached. He assisted me and we both managed the entire portfolio, but my responsibility was to manage the top 20% of the portfolio. I also had monthly/annual targets to achieve on new product sales, cross-selling and financing through the various loan or installment-type facilities as well as investment products. We also had internal targets for leads to our financial advisers and insurance departments etc.

During my daily activities, I was required to have an in-depth knowledge of customer relations and I needed to apply that to my daily interactions with my clients and ensure that their experience and needs were adequately serviced. I was required to have detailed knowledge of accounting principles and required to understand the fundamentals of business management. This included reading and interpreting annual financial statements and business plans etc.

The products I was responsible for selling and servicing were:

• Current/Cheque Accounts
• Savings/Transmission Accounts
• Credit Cards
• Overdrafts
• Personal Loans
• Vehicle & Asset Financing
• Term Loans
• Bonds/Home Loan Financing
• Commercial Bonds & Asset Financing
• Letters of Guarantee
• Long & Short-Term Investments
• Assurance & Insurance-related Products

The products and services were on a Business and also on a Personal level for the business owners, their family and also their staff.

Small Business Services Manager

I managed a portfolio of large-valued business clients on a business and personal level as well as manage relationships with Nedbank. The total portfolio size was approximately 1700 clients and these ranged from Individuals, Sole Proprietors, Close Corporations, Private Companies, Trusts, Non-profit Organisations, Schools and Estate Late Accounts. I provided services on both Business and Personal banking affairs regarding products and services within Nedbank, from new applications for finance to investments as well as insurance related products. 

I had monthly/annual targets to achieve on new product sales, cross-selling and financing through the various loan or installment-type facilities as well as investment products. We also had internal targets for leads to our financial advisers and insurance departments etc.

During my daily activities, I was required to have an in-depth knowledge of customer relations and I needed to apply that to my daily interactions with my clients and ensure that their experience and needs were adequately serviced. I was required to have detailed knowledge of accounting principles and required to understand the fundamentals of business management. This included reading and interpreting annual financial statements and business plans etc.

The products I was responsible for selling and servicing were:

• Current/Cheque Accounts
• Savings/Transmission Accounts
• Credit Cards
• Overdrafts
• Personal Loans
• Vehicle & Asset Financing
• Term Loans
• Bonds/Home Loan Financing
• Commercial Bonds & Asset Financing
• Letters of Guarantee
• Long & Short-Term Investments
• Assurance & Insurance-related Products

The products and services were on a Business and also on a Personal level for the business owners, their family and also their staff.

Small Business Services Banker

I managed a retail client portfolio where I assisted individuals with their personal banking needs. This was a branch-based role assisting walk-in clients as well as customers via appointment. I was required to deliver excellent customer service through all interactions. 

Some of my daily, weekly or monthly requirements were:

• Book and attended to client appointments
• Develop marketing strategies to achieve sales targets
• Send through daily sales figures to head office
• Prepare and allocated postal correspondence
• File and maintain customer/client database
• Build and maintain external and internal client relationships
• Develop and maintain professional internal and external relationships
• Build client relationships
• Participate and support corporate responsibility initiatives
• Seek opportunities to improve business processes and systems
• Contribute to internal business growth
• Provide anticipatory information and analysis that address the needs of internal stakeholders
• Capture and monitor output levels on Customer Relationships Management (CRM) system
• Keep abreast of legislation and other industry changes that impacts on the role
• Provide quality financial and management reports as required

I assisted customers with the following products:

• Current/Cheque Accounts
• Savings/Transmission Accounts
• Credit Cards
• Overdrafts
• Personal Loans
• Vehicle & Asset Financing
• Term Loans
• Bonds/Home Loan Financing
• Long & Short-Term Investments
• Assurance & Insurance-related Products

Retail Banker Sales

This was a newly-developed role within the retail branch network. I was required to contact existing branch customers and assist them with renewals on maturing investments, expiring bank cards as well as cross-sell or upsell any other banking products. I would schedule appointments with a retail banker to facilitate the necessary changes.

Some of my daily, weekly or monthly requirements were:

• Drive sales and achieve set targets
• Provided training and direction to less experienced staff
• Service customers’ needs efficiently and effectively 
• Develop and maintain professional internal and external relationships 
• Resolve customer requests within the require SLA (service level agreement) 
• Support internal staff and service customer requests 
• Seek opportunities to improve business processes and systems 
• Contribute to internal business growth 

This position was made redundant after a trial period and I was offered an internal promotion to a Retail Banker.

Outbound Tele Sales

Daily activities required me to render client service by responding, processing and resolving customer requests or queries via telephone, e-mail, fax, and post. I was required to provide customers with information regarding their banking-related products and service their needs, complaints and/or enquiries.

My daily activities would require me to do the following:

• Receive queries
• Log queries
• Process requests
• Identify client needs
• Action and escalate as required
• Monitor and follow up and provide ongoing feedback to customers
• Ensure correct correspondence takes place
• Administration around filing, written file requests, create new files, document searches and manage and prioritise workflows
• Provide information around determining client needs
• Research possible solutions
• Verify received information and provide accurate and relevant information to clients within agreed turnaround times
• Provide Technical assistance to assist bankers in processing online applications, product queries and quotes
• Self-development to participate in relevant formal and informal training initiatives
• Ad-hoc screen claims and assist where possible as well as screen new business queries and then assist where possible
• Process and communicate quotes
• Provide back-up functions for out-of-office divisions on a regular basis

I was trained with extensive customer service-related training to ensure we were able to offer clients a painless and effortless experience while their request/s were being investigated and/or resolved.

Call Centre Agent

A sales and service-driven Relationship Manager & Entrepreneur with over 14 years’ experience in Banking, Finance, and Insurance. A passion for superior customer service which has enabled success throughout. Listening to clients needs and providing adequate, calculated and realistic solutions is paramount. A dedicated individual who works tirelessly and passionately to ensure that relationships are held dear and maintained at all costs. A fast, efficient and effective learner always looking to continuously develop, improve and grow, no matter the challenge. Technology and change continue to enable more effective and efficient outcomes. Learning to embrace the modern working world to remain relevant is key.

Taplio

Deon Calitz, PBF GFIN's Linkedin Analytics

Deon Calitz, PBF GFIN

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Deon Calitz, PBF GFIN's Linkedin Analytics

Deon Calitz, PBF GFIN

Want to drive more opportunities from LinkedIn?

Deon Calitz, PBF GFIN's Linkedin Analytics