University of South Florida

Promotes leadership and student development of ROTC cadets and Midshipmen through the Joint Military Leadership Center. 

Works with numerous departments, offices, and affiliates to build new relationships to increase the awareness of the Joint Military Leadership Center to strengthen the school’s sense of community and seek innovative opportunities for additional outreach for the Undergraduate Studies’ internal and external communities.

Responsible for programmatic efforts in the development, growth, and progression of target populations, including but not limited to the ROTC living-learning community.

Facilitates collegial, collaborative working relationships with various stakeholders, partners with administrative and academic departments to support initiatives, and gathers input from key stakeholders to support recommendations.

Advises and collaborates with the Dean, Assistant Dean, and/or Office of the Provost on critical issues, representing the functional area of supervision at appropriate meetings and events as requested; and serves on and/or leads various program and/or university committees as directed.

Cultivates and maintains donor relations in collaboration with the USF Foundation. Builds and strengthens an alumni network to support the JMLC.

Responsible for the JMLC’s strategic communications, medical relations, and community partnerships. Coordinates with University Communications & Media (UCM) to promote the Joint Military Leadership Center.

Build and maintain relationships with community leaders, local businesses, residents, and other team members.

Organize and participate in community events, workshops, and meetings to promote the center's initiatives. 

Provide direct oversight for related budgets, including monitoring expenses, preparing and submitting the annual budget, and developing long-term planning documents/proposals.

Director

Documented knowledge and skills related to teaching modern learners and teaching methodology. 

Demonstrates excellence in teaching, commitment to integrating new technologies in the learning process, and the ability to inspire, motivate, and empower students to succeed.

Designs courses to meet learning outcomes and promote students’ active participation in their own learning.

Creates an effective learning environment that fosters students’ intellectual curiosity and helps them solve problems using discipline-specific thinking strategies.

Proven ability to work in a fast-paced, highly dynamic environment. 

Contributes to and provides leadership in the student’s academic and professional communities and promotes collaboration and teamwork among members of these communities. 

Experience integrating technology into the classroom to enhance student learning. 

Excellent interpersonal, verbal, written, and communication skills 


Classes taught: 
DSC3013: Terrorism and Homeland Security 
CJE4010: Juvenile Justice System 
SLS2901: Academic Foundations Seminar

Adjunct Professor

Rasmussen University

Recruited to advise and guide prospective and newly admitted students through the admissions process for undergraduate and graduate programs, building strong relationships and serving as a reliable source of information. Track student progress as a point of contact to research and resolve any issues or questions, and meticulously maintain student enrollment data in a CRM database while ensuring confidentiality and adhering to FERPA, HIPAA, Privacy Act regulations, and university policies.

•	Applied extensive knowledge of academic culture to analyze educational programs and services, critically thinking to ensure they met student needs, and employing customer-focused skills to provide exceptional service in a fast-paced environment.

•	Simplified complex admissions and education processes, explaining majors, curriculum, admissions requirements, and financing in easily understandable terms and using exceptional communication skills to interact with diverse populations and deliver presentations to large groups.

•	Achieved an above-average 85%+ student retention rate and successful start rate through personalized mentoring, coaching, and engagement with each student as an individual, providing timely customer service, and building relationships of trust.

•	Conducted information sessions to advise and guide admissions procedures, delivering exceptional communication and interview skills to engage and build trust with prospective students.

Admissions Advisor

United States Marine Corps

Tapped by senior management to direct and manage all large food services operations, including administrative functions, human resources, fiscal planning, supply chain and logistics management, and project oversight, which provided over 496K meals annually. Ensured contractors met the specifications and requirements of the contract by conducting quality assurance inspections and meticulously recording findings as part of a comprehensive contract administration program.

•	Built and motivated teams of up to 55 food services employees to expertly prepare and distribute 1,300+ meals daily while overseeing a $2M contract that supported food services production at 2 facilities.

•	Improved customer satisfaction rates from 59% to 88% in the first few months by monitoring customer feedback and implementing changes as part of a program management approach.

•	Successfully resolved incoming complaints by investigating root causes and implementing new processes, significantly reducing customer complaints from ~10-20 per day to less than 2 per week.

•	Navigated complex and sensitive issues, managed counseling and disciplinary actions, influenced staffing decisions, served as a mentor and coach, oversaw recruiting and retention, and championed EEO and diversity and inclusion programs to improve employee relations and retention.

Operations Manager

University of Michigan

Managed student registration, enrollment, and data with discretion and focused on supporting students. Conducted valuation and data analysis for signature service initiatives, appraised programs' effectiveness, and modified training and courses based on the assessment for over 98 students.
•	Masterminded educational initiatives for student conduct case administrators, University hearing board members, advisors, and other constituents while overseeing student conduct operations and investigation processes.
•	Built relationships with external stakeholders across the campus to support program admissions. Represented our programs internally and externally in communications, at events, and across the enterprise.
•	Extensive experience promoting leadership and student development of ROTC Midshipmen by developing and implementing joint programs and projects, organizing campus and community events, and cultivating strong relationships with local military organizations. 
•	Conceptualized and implemented comprehensive learning and development activities, materials, and programs to support student leader and volunteer development. Served as the total leadership, service educational consultant, and subject matter expert with internal and external training providers.
•	Led the planning and logistics for various successful university-sponsored events hosted on campus, including coordinating with vendors, managing event budgets, and ensuring all necessary permits and licenses were acquired, resulting in high attendance and positive feedback from attendees.
•	Ensured an optimal learning and engaging environment for ROTC students by consistently maintaining and improving department facilities, including overseeing equipment upgrades, conducting regular safety checks, and collaborating with campus facilities management to address any issues quickly.

Program Manager / Assistant Instructor Naval Reserve Officer Training Corps

Related Competencies: Instructional Team, Training Methods, Curriculum Development, Learning Objectives, Data Gathering, Counseling, Constructive Feedback, Mentorship, Conflict Resolution, Academic Documentation
Headhunted by the leadership team to provide inclusive 12-week instruction to 200+ Marines annually regarding policy, procedure, and quality standards. Used varied training methods such as classroom lectures and hands-on applications to convey complex concepts effectively.

•	Designed and developed training programs that align with the organization's goals and objectives. 
•	Assessed the training needs of employees and conducted a skill gap analysis to identify areas for improvement. 
•	Collaborated with internal and external subject matter experts to develop and deliver training content. 
•	Analyzed the effectiveness of training and workshops for the stakeholders and developed the appropriate modifications to the training if needed. Created and maintained assessment and feedback tools.
•	Developed and delivered leadership and management development programs to build the skills of current and future managers. 
•	Coached and mentored trainers and facilitators to ensure they were equipped to deliver high-quality training programs.

Training and Development Manager / Instructor

I bring a dynamic blend of leadership development, professional education, and growth strategy expertise. Specializing in agile leadership, learning transformation, and community engagement, I have successfully designed and managed programs that align with organizational goals and foster high-potential talent development.

Over the course of my career, I’ve excelled in leading multidisciplinary teams, enhancing engagement, and driving success through clear communication and negotiation. I am adept at guiding diverse teams toward achieving program objectives and improving performance through continuous learning and data-driven experimentation.

With a focus on customer needs, I identify critical opportunities for improvement, provide impactful learning solutions, and offer strategic insights into training and culture. My approach emphasizes resilience, a growth mindset, and an unwavering commitment to overcoming challenges to meet objectives.

In addition to my practical experience, I hold a Doctor of Criminal Justice and have contributed to numerous publications on child trafficking and recidivism. This academic foundation, combined with my understanding of adult learning and educational culture, allows me to craft tailored learning pathways and measurable success metrics.

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