Insomnia Labs

Technical Product Delivery
*Oversee end-to-end delivery of enterprise-level technical solutions, ensuring seamless execution across multiple product lines.
*Align technical capabilities with client needs by closely collaborating with engineering teams.
*Drive sprint planning, resource allocation, and execution across diverse technical scopes.
*Define and implement KPIs to measure product delivery efficiency, quality, and impact.

Enterprise Client Management
*Lead strategic engagements with institutional and enterprise clients, managing high-stakes projects.
*Build and maintain strong relationships with key decision-makers to drive client satisfaction and retention.
*Oversee execution of large-scale enterprise initiatives, ensuring timely and high-quality delivery.
*Identify and capitalize on expansion opportunities through proactive client engagement.

Cross-Functional Leadership
*Act as a bridge between Engineering, Product, Sales, and Client Success teams to ensure seamless collaboration.
*Establish systems and processes to enhance communication, resource allocation, and workflow efficiency.
*Drive operational excellence by optimizing inter-department collaboration and execution strategies.

Director of Customer Operations

adidas

As part of the /// PFP task force, I collaborate with a diverse team to innovate and shape the future of digital fashion and collectibles. My role involves:

* Brainstorming and developing unique NFT traits and concepts.
* Engaging with the community to create compelling lore, activations, and engagement scenarios.
* Collaborating with artists, designers, developers, and marketing experts.
* Crafting strategic plans for NFT project phases, from conceptualization to marketing.
* Staying informed about the latest trends and technologies in the NFT space to ensure relevance and innovation.

Contributor /// PFP Task Force

As a /// Community Council Member for Alts by adidas, I engage with and support the NFT community, contributing to the development and success of the project. My responsibilities include:

* Facilitating community engagement and fostering a sense of belonging.
* Providing insights and feedback to help shape project direction and strategies.
* Collaborating with team members to create engaging lore, activations, and events.
* Monitoring and responding to community feedback to enhance user experience.
* Staying updated on industry trends and best practices to drive innovation and relevance.

Web3 /// Community Council

HCLTech

As Practice Director for Microsoft Business Applications, I lead strategic initiatives to optimize and expand the use of Microsoft solutions. My key responsibilities include:

* Overseeing the implementation and integration of Microsoft Business Applications.
* Guiding teams in the development and execution of innovative solutions to meet client needs.
* Collaborating with stakeholders to ensure alignment with business objectives and goals.
* Providing thought leadership on best practices and emerging trends in Microsoft technologies.
* Driving continuous improvement and excellence in project delivery and customer satisfaction.

Practice Director - Application Support Management (Microsoft)

PowerObjects

As an IT Manager at PowerObjects, I oversee and manage IT operations to ensure the efficient and effective use of technology within the organization. My key responsibilities include:

* Leading IT projects and initiatives, ensuring timely and successful completion.
* Managing and supporting the implementation and maintenance of IT systems and infrastructure.
* Collaborating with cross-functional teams to align IT solutions with business needs and objectives.
* Ensuring data security and compliance with industry standards and regulations.
* Providing technical guidance and support to team members and end-users.

IT Manager

Microsoft

As a Technical Advisor at Microsoft, I specialize in working with offshore teams and vendors to optimize and support Microsoft Dynamics CRM. My key responsibilities include:

* Providing expert technical guidance and support for Microsoft Dynamics CRM implementations.
* Collaborating with offshore teams and vendors to ensure seamless integration and project success.
* Managing and coordinating technical solutions to meet client needs and business objectives.
* Ensuring adherence to best practices and maintaining high standards of quality and performance.
* Facilitating communication and collaboration between onshore and offshore teams.

Technical Advisor

Passionate and driven, I transitioned from a director-level global managed services position to pursue my enthusiasm for blockchain and NFTs with Rift Radio. With extensive experience in IT management and technical advisory roles, I bring a unique blend of technical expertise, strategic thinking, and community engagement to the table.

My journey in the tech industry has equipped me with a robust skill set in managing offshore teams and vendors, particularly within Microsoft Dynamics. I excel at building and nurturing relationships, driving projects to success, and delivering exceptional support. 

Now, a force behind Rift Radio, I leverage my business acumen and charismatic personality to create value in the emerging world of IP ownership and opportunities. My mission is to explore, innovate, and engage within the blockchain and NFT space, connecting with like-minded individuals and communities to drive meaningful change and growth.

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