Joe DeSapio

Manager, Global Sales Enablement

Vercel

Our team is responsible for ensuring our global GTM field teams are set up for success and equipped to do their best work

Director, GTM Field Readiness

-> Reporting to the global head of sales, I am responsible for building the enablement function and leading the team to empower and equip our field teams to do their best work.

Sr. Manager, Global Sales Enablement

Momentum Cycles

-> My “other job” gives me the privilege of helping people live healthy lives and push their limits through beautiful sport of cycling.

Bicycle Sales

Elastic

-> Crafted strategy and operating model for the enablement organization with senior leaders, including organizational alignment, functional support model, and prioritization strategy.

-> Lead for Account Executive, RVP, AVP Enablement & Training for the Americas.

-> Strategic partner for global field operations leaders, responsible for training and enablement work-streams of strategic growth initiatives.

-> Collaborated with and provided leadership to cross-functional teams of vendors, contractors, and employees on strategic initiatives and special projects.

-> Redesigned global New Hire Onboarding experience starting with Account Executives and established the foundational onboarding enablement model for all sales and sales support functions.

-> Researched, designed, and developed enablement programs for Pipeline Generation/Prospecting, Forecasting, MEDDIC, Legal, Business Acumen, Opportunity Management, and various technical product and solution-focused initiatives. Worked alongside cross-functional program teams for each initiative.

-> Managed budget/vendor relationships for key sales training programs.

Senior Sales Strategy & Enablement Architect

Philips

-> Enabled new capabilities to improve customer experience and workforce optimization through processes, tooling, change management, training, and solution strategies.

-> Collaborated with sr. leadership and teams to improve employee and customer experiences, optimize efficiencies, and positively impact KPIs through strategic initiatives such as Knowledge Centered Service (KCS), competency management, role enablement, and process improvement.

Strategic Program Manager, Global Services & Solutions: Enablement & Capabilities

-> Directed the change management and adoption of the Knowledge Centered Service program, creating processes and enablement programs, and successfully obtaining stakeholder buy-in. 

-> As a certified KCS leader, led a steering committee and actively promoted the KCS methodology across the business, ensuring its effective integration and application.

Program Manager, Knowledge Centered Service (KCS)

-> Managed medium to large, complex learning solution projects, acting as the lead for training workstreams within Go-To-Market (GTM) teams.

-> Oversaw the work and deliverables of learning product developers, instructional designers, and trainers, ensuring high-quality and timely completion of training initiatives.

Project Lead, Global Learning Services

Charter Communications

-> Led the vision and strategy for the design and implementation of comprehensive onboarding and enablement services.

-> Managed a diverse team of instructional designers, project managers, and knowledge management writers, overseeing both full-time and contracted professionals.

-> Key Achievement: Spearheaded the development of learning and enablement services for Charter's Spectrum Mobile line of business, overseeing all aspects of customer operations training, including sales, support, and fraud prevention.

Sr. Manager, Learning Experience Design: Sales and Support

UnitedHealth Group

-> Project managed large-scale initiatives and led learning design teams, guiding them through the stages of learning strategy development and needs analysis, while managing resource allocation.

-> Conducted strategic analysis of business processes and requirements, developing learning strategies and effectiveness measurements for both new hire orientation and performance improvement initiatives.

-> Managed strategic stakeholder relationships, focusing on a client-based, customer-centric approach and regularly engaging with senior leaders.

Senior Learning Architect

CVS Health

-> Developed and implemented organizational development and training solutions, providing strategic advice to business leaders on learning strategies aligned with key initiatives.

-> Defined and established clear learning objectives, ensuring that development solutions met organizational needs effectively.

Learning and Development Consultant

Walmart

-> Specialized in the design and development of engaging, visually compelling job aids, incorporating adult learning theories and best practices.

-> Consulted with business leaders, offering expert guidance on educational strategies and instructional design principles.

Instructional Design Consultant

Time Warner Cable

-> Focused on creating interactive, visually appealing, and instructionally sound online technical training courses.

-> Ensured training content was engaging and effectively met the learning needs of the organization.

Instructional Designer

CenturyLink Technology Solutions

-> Directed the learning strategy, design, development, and implementation across various business units. This involved conducting needs analysis, developing tailored learning programs, and continuous monitoring for improvement.

-> Maintained regular reporting and communications with senior vice presidents, providing insights on program effectiveness, budget management, and strategic recommendations for ongoing development.

Learning Program Manager: Global Ops, Data Centers, and Advanced Services

-> Engaged closely with subject matter experts and stakeholders to understand training needs, leading to the design of effective and engaging training solutions.

-> Created and developed a diverse range of training materials, including online courses, webinars, and instructor-led sessions, focusing on sales processes and technical skills. Ensured all materials were instructionally sound, visually engaging, and aligned with systematic training methodologies, while adhering to budget and timeline constraints.

I excel at diving into complex spaces and helping people and processes work in ways that make sense, drive results, and promote healthy culture.

My approach to work is rooted in empathy, creativity, and grit. I believe in the power of curiosity, generosity, and bravery, and I strive to bring these qualities to everything I do.

Nothing is more important to me than empathy, kindness, and family.

Cheers!

-> Reporting directly to the global head of sales, I am responsible for building the enablement function and leading the team to empower and equip our field teams to do their best work.

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