Devin Finlay's Linkedin Analytics

📞 Contact Center Leader | 💡 Technology Enthusiast | 🤝 Team Builder | 🌟 Customer Experience Advocate | 🌐 BPO Expert Howdy, I’m Devin. I help companies modernize their contact center operations, build strong teams, and use technology to create seamless customer experiences. With 20+ years in global support operations, I’ve led teams through scaling challenges, implemented AI and cloud-based solutions, and driven efficiency without losing sight of what matters; customer experience and business results. 💡What I Do: Lead and scale multichannel contact center operations. Implement smart technology (AI, CRM, IVR) to simplify workflows and improve efficiency. Align customer service strategies with business goals. Build teams that are accountable, innovative, and results-driven. 🌟 Who I Am: I cut through the complexity of customer operations to solve problems, reduce costs, and improve satisfaction. Whether it's fixing broken processes, streamlining budgets, or deploying the right technology, I focus on solutions that drive measurable results. If something isn't working, whether it's inefficient workflows, high costs, or poor customer experience, I find the gaps and close them 🙌 Fun Facts About Me: I’m an armchair athlete, married into the Texas A&M family, and a proud girl-dad. I bring comedic relief to most situations. I can enjoy poutine on July 1st, hot dogs on July 4th, and argue about the proper way to say "about" year-round If you’re looking for someone to help optimize your contact center, improve team performance, or integrate smarter technology, let’s talk. Let’s make your customer operations work better today and tomorrow!