Chili Piper

Chili Piper is the first all-in-one Demand Conversion Platform, helping you convert more inbound and outbound leads into qualified sales pipeline. It streamlines the handoff process in every inbound and outbound channel, consolidating many of the point solutions you use today. Form Routing, Chat, Lead Distribution, and Scheduling can now live in one platform with shared teams, routing rules, and reporting. That means easier maintenance and a much more complete picture of how you’re converting leads across the funnel. And the results speak for themselves. Teams are doubling their conversion rates, increasing show rates to 90%+, and saving 20+ hours per week distributing leads.

Learn more at chilipiper.com

Expert Customer Love Engineer

Senior Support Engineer

Customer Support Engineer

e-Core

Key functions:
- Provide world-class technical support to our global customers
- Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
- Enable replication and debugging of issues to verify product related bugs
- Collaborate with our global support team, share best practices and drive process improvements
- Advocate for our customers, influence product direction through customer feedback
- Test and evaluate new product versions to ensure they are ready for release
- Help with the new hires onboarding process
- Present/prepare training materials for other teams

Support Engineer

Support Engineer III

Atlassian

Key functions:
- Provide support for some client internal systems like the Insurance system responsible to control all the integration between the Bank (client) and the insurance companies
- Coordinate RCA's and suggestions to improve the systems
- Provide ad-hoc on-site support for the client
- New hires onboarding

Application Support Analyst

Terra

Key functions:
- The main focus was to provide support for the advertisement systems
- Help to manage and configure the production infrastructure to guarantee high availability for the systems
- Troubleshoot production issues
- Communicate and coordinate actions with teams around the globe
- Help to implement new projects

IT Infrastructure Analyst

Dell

Role: Application Management Analyst L2

Incident Management, Application Support, Knowledge Management/Sharing, Intern Training, Application Performance Analysis, Monitoring Tool Analysis, Metric Analysis, Change Management, Transition Management

Application Management Analyst L2

Role: Intern / Application Support L1

Incident Management, Application Support, Knowledge Management

Application Management Analyst L1

GKN plc

Role: Intern / Help Desk

Help Desk agent responsible to give support and training for the users, install application remotely, hardware support
Incident Management and Queue Management

Help Desk Intern

Vonpar S/A

Role: Intern / Data Center Management

Data Center Management responsible to monitor the Data Center Environment, Backup Routines and Help Desk

Infrastructure Administrator

Sicredi

Role: Intern / Software Tester

Software Testing for Credit Card Management Systems based on Java, Linux, JBOSS, POS Software Development/Customization

Software Tester

Experienced Support Engineer with a demonstrated history of working in the information technology and services industry.

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