Dharma Teja's Linkedin Analytics

Strategic Customer Success Leader | Transforming Business Outcomes for Global Enterprises With over 15+ years of experience spanning ITSM, Digital Transformation, and Customer Success, I have cultivated a proven track record of delivering measurable outcomes for strategic enterprise accounts across industries like Technology, Media, Retail, and Healthcare. Currently, as a Senior Principal Customer Success Manager at Freshworks, I partner with C-level executives to align their business objectives with transformative SaaS solutions that drive growth, retention, and customer value. Key Highlights of My Career Journey: • Strategic Leadership: Successfully managed Freshworks’ top-tier accounts across North America, delivering best-in-class value realization and enabling customers to achieve their digital transformation goals. • Proven Track Record: Consistently exceeded retention and Net Revenue Retention (NRR) targets while driving upsells and ARR expansion across strategic accounts. • Innovator in Success: Championed the adoption of AI-powered ITSM and CX solutions, influencing product strategies and creating scalable success frameworks for enterprise customers. • Mentor and Collaborator: Empowered cross-functional teams and mentored emerging Customer Success Managers to elevate team performance and deliver exceptional results. What Sets Me Apart: 1. Customer-First Approach: I bring a consultative mindset to every engagement, deeply understanding customer needs and delivering tailored solutions that foster long-term partnerships. 2. Data-Driven Excellence: Leveraging analytics and actionable insights, I design strategies that align with business outcomes and scale seamlessly across global organizations. 3. Thought Leadership: Passionate about shaping the future of Customer Success, I actively contribute to building frameworks that align customer outcomes with Freshworks’ innovation roadmap.