Infistack Technologies Private Limited

With over One & a half decade long experience in the IT infrastructure and Applications Business space, I have been successful in spearheading the Sales for the company in the western region of India. I possess rich experience in Enterprise & Institutional sales. Working on creating new revenue streams for the company through strategic efforts, market research, and analysis. Poised and competent with demonstrated ability to easily transcend cultural differences. Experienced in leading & managing cross-functional multidisciplinary, multicultural teams.

Having started my career from being a Customer Support Manager handling End to End Customer Support Services, slowly and steadily I have been entrusted with greater responsibilities due to my performance & leadership capabilities. Currently imparting my expertise in the capacity of VP Sales & Marketing at Infistack, I believe to have come a long way and have a lengthy list of accomplishments. I am working towards enhancing our business footprint in Digital Transformation technologies like Robotic Process Automation(RPA), the Internet Of Things (IoT), Artificial Intelligence (AI), Cloud Solutions, and Human-computer interaction (HCI).

I bring in enthusiasm, integrity & a high Emotional Quotient which helps in keeping the team together and growing it effectively to drive results. I possess excellent People management, Negotiation, communication & presentation skills.

In my free time, I enjoy reading motivational books and autobiographies, watching movies & listening to Indian music

Co-Founder

Prompt Softech

Here, I have a responsibility as head of the AMUL AMCS project for Amul (Gujarat Milk Marketing Federation - GCMMF). The task is to develop and implement of AMUL Automated Milk Collection System (AMCS) at all Village Dairy Cooperative Society (VDCS) of Gujarat state. The key objective is to connect all VDCS to the associated Milk union so that all the stakeholders of VDCS, Milk union, and GCMMF can have the live data through the cloud and monitor the live milk collection process. As a part of this project, we were supposed to connect 16 K VDCS of Gujarat associated with GCMMF.

Responsibilities:
• Provide leadership and management to multiple developments and implementation teams
• Defining the Project Plan and resource requirements and schedules for project implementation
• Monitoring the development and implementation of the project stages.
• Coordination and meeting with GCMMF and Milk Union teams for planning, progress, and improvement of the project.
• Testing and Approval for the software and other hardware modules used for this project.

Support Manager

Wipro Infotech Ltd

-Revenue management, encompassing P&L responsibility, Service Revenue, Gross Margin, Order
Booking & Receivables Management
- Accountable for identifying and developing individual and institutional clients, thereby generating a high turnover for the organization
- Tasked with rapid business expansion including delivery assurance, customer satisfaction, and the overall client relationship
- Provide value-added services to Banking customers within the region, by generating new business and manage sales strategies and operations of Wipro InfoTech
- Revenue management, encompassing P&L responsibility, Service Revenue, Gross Margin, Order
Booking & Receivables Management
- Management of IT Service Delivery team including responsibility for IT Infra support, service desk, data center, career development, staff appraisals, training, rotation,
- Drive Productivity and Automation Benchmarking within Verticals as per target given.
- Drive various SIP/Initiatives/Actions/Service Assurance and document and update the internal and external customer on the progress.
- Ensuring the KPI & SLA are achieved, service quality, and client expectations are met or exceeded. Avoid penalty situations.
- Responsible for service delivery team shaping, building, development, management, and motivation.
- Generating business from the existing clients, thereby achieving business targets, both Revenue, and GM.
- CoD / GM target: Should meet the plan submitted to corporate with respect to productivity and Automation for all resources.
- Incremental Revenue target to be achieved as per plan. Focus on generating Farming business from existing accounts.
Client Relationship Management
- Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Stakeholder management
- Providing value-added customer services by attending to customer queries and issues.
Significant Achievements

Service Delivery Manager

* Maintain and support systems, workstations, printers, and peripherals. Respond to user service
requests and resolve trouble tickets.
* Assist clients in processing their requests like Setting permissions, Resetting passwords for Domain
and Email, Client-side email configuration.
* Knowledge about Nexthink agent based on patented technology which captures and reports network
connections, program executions, web requests, and many other activities and properties from the
devices of the users.
* Commended for quickly resolving complex issues including system crashes, Network
Slowdowns, connectivity problems, security patches, virus infections, and more.
* Closed 95% of problem tickets on the first call without escalation.
* Achieved a user satisfaction rating of 4.9/5.0 consistently logged and monitored ticket
Status to ensure fast, quality resolution of every issue

Territory Manager

• Offering 17+ years of experience in sales (hunting & farming), pre-sales, and business development in software & IT services sales in the US, UK, Europe, and APAC markets
• Dynamic career with year-on-year success in achieving business growth objectives by acquiring clients in BFSI, MFG, Retail, CPG & Intergovernmental Organization verticals
• Deft in handling complex sales cycles with expertise in cold calling, account mapping, leadership connects, negotiations, and large deal structuring in the areas of AMS, IMS, Analytics, Digital, SaaS & Strategic Outsourcing deals

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