Amazon

I head the team that enables customer experiences for renting and buying movies (transactional video on demand, TVOD) and TV shows and maintains all of their purchase records.  Much like diamonds, TVOD ownership is forever.

Senior Software Development Manager

Launched the ability to rent and buy movies in 7 countries (Australia, Canada, Mexico, France, Italy, Spain, the Netherlands).

Launched the ability to subscribe to Prime Video Channels in Mexico and France.

Principal Technical Program Manager - Prime Video Commerce

I am building a team of rockstar TPMs to define and lead innovations that help customers find and purchase the right Amazon device(s) for them.  Ping me if you're interested!

Principal Technical Program Manager - Devices Online Customer Experience

The MAKO team is responsible for building the UI, systems, and services required to sell all of Amazon's hardware products and accessories (e.g., Kindle readers, Fire tablets, Fire TV, Echo, and Dash Button).

As the Senior Technical Program Manager (TPM) on this team, my responsibilities are to
- Represent the engineering team when working with partners and stakeholders.
- Develop processes to improve the efficiency of the engineering team.  This ranges from formalizing a feature request process to standardizing project management to ensuring that we have the right level of coverage before deploying a change to production.
- Prioritize my team's work
- Build and manage the engineering roadmap: which features are we delivering on what schedule?
- Work closely with Software Development Managers to lead engineering designs/architectures
- Work closely with Product Managers, UX Designers, Marketers, and others outside of engineering to ensure that we are doing what is best for our customers and Amazon.
- Coordinate with partners/stakeholders in all 13 countries in which Amazon sells its devices
- Drive alignment with other teams across Amazon
- Mentor members of the team

Specifically, I am leading major investments in the following areas:
- Redesigning the mobile experience.  My team built new experiences for comparison charts, navigation, and upselling accessories.
- Building a mobile version of a device selection page called "Configurator", which existed only on desktop.  On desktop, we saw an increase in sales of up to 5% and expect similar results on mobile.
- Improving the pay-by-installments feature
- Enhancing the detail pages for all Amazon devices.

Senior Technical Program Manager - Devices Online Customer Experience (Amazon MAKO)

Microsoft

- Led the engineering team responsible for building developer tools focused on designing and testing speech in apps/games for Xbox One
- Spearheaded the speech data collection efforts, resulting in millions of speech samples collected from real Xbox customers
- Worked closely with key internal and external partners to ensure the Xbox One speech platform met their needs
- Led the effort to create a holistic developer experience around Kinect. Responsibilities included closely partnering with external partners to understand their scenario and driving the NUI organization to deliver a platform and tools to support those scenarios.
- Engaged with developer partners to understand their pain points and developed strategies for addressing them.
- Drove the development of code samples and forums for Kinect for Windows v2.

Senior Program Manager - Kinect

* Led the engineering effort to rearchitect the Windows Phone Marketplace application purchase flow

* Drove the end-to-end effort across Microsoft to redesign the mobile operator billing flow.  The work focused on enhancing the end user experience, stability, and scalability of the system.

* Led the engineering effort to on-board Orange UK and France for mobile operator billing.

* Redesigned a mobile payments platform with the goal of improving the robustness, scalability, and agility of the Windows Phone Marketplace

* Engaged with counterparts in engineering, Finance, and legal to deliver an improved ISV payouts system that works worldwide

Senior Program Manager - Windows Phone

* Designed the KIN user management and authentication system

* Coordinated work across PM, dev, QA, and Ops to deliver the intra-cloud message routing system and application runtime framework

* Worked closely with Verizon to deliver the integration between the KIN Service and the Verizon billing systems

* Drove the engineering effort to build the client/server protocol between KIN Service and phone

* Led the effort to model the entire KIN product (phone and service) for use with performance and capacity planning

Program Manager II - KIN

* Worked on two core components of Exchange 2007 and Exchange 2010: Outlook Web Access (OWA) and Exchange Web Services (EWS).

* Drove the design and implementation of the the OWA spell-checker and setup and administration system in Exchange 2007.

* Drove the design and implementation of the folder associated items APIs in EWS in Exchange 2010

* Coordinated the setup, administration, monitoring, and throttling work across all components of the Exchange Client Access server role

* Developed the migration strategy from Exchange 2003 and 2007 to Exchange 2010

Program Manager - Exchange Server

Senior Software Development Manager (Buying and Renting) at Amazon Prime Video

I have 15 years of experience building software that is focused on delighting customers, across enterprise, consumer electronics, and entertainment industries.  I have led teams to solve highly ambiguous problems with multi-billion dollars of impact to the business.

Also, I'm hiring development managers for our team based in London (as much as location matters anymore).

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