The SMART Taxi

The SMART Taxi is  a corporate car rental company , with a vision to become India's No.1 Cab company in customer satisfaction by 2025. We always work towards creating a unique cab riding experience for our clients and society , which helps them in making their business / personal travel, a memorable experience, at a right cost! 

We achieve this by offering well maintained cabs which are equipped with state of the art travel friendly features , driven by well trained and extremely courteous professionals , which actually differentiate us in industry and makes us as the most professional, reliable , safe and a class apart brand!

We welcome business Inquiry on info@thesmarttaxi.in or 8238883335.

Founder

Indus Towers Limited

-Being a part of Circle SCM team, responsible for achieving monthly, quarterly & Yearly targets of Revenue by Accurate Material forecast and Maintaining SCM team KRA up to defined management guidelines.
-Key responsible for management of IME , SME , SMS , HR & Admin expenses.
-Effective material planning resulted into increased in project delivery by 15% compare to FY 14-15.
-Highest Material Forecast accuracy of 76% across Indus India, for the month of Nov-14.
-Track record of fulfilling 95% request against forecasted requirement on time.
-Responsible for preparing and presenting MIS Report related to Demand Supply Forecast accuracy.
-Responsible for managing VHD (Vendor help desk) & Admin Procurement.
-Effective team management skill resulted in improving the on time payment score card from 93% to 99.3% in 1 year.
-Key active member in execution of a P2P (Procure to Pay) value chain.
-Responsible for BPRM (Business partner relationship management) includes execution of contract governance etc.

Senior Executive-Supply Chain Management

-Responsible to maintain up to date information, track and completion of business target related to revenue and inventory of the year.
-Responsible for on time material availability for project completion. Scheduling the production based on the project execution plan.
-Bring down the price of materials according to project FCM.
-Responsible for making Revenue report such as cost report, planned vs. actual revenue etc and present to management.
-Preparing Inventory report, supplier OTD, Supplier quality report. Decide the future course of action to improve the weak links.   
-Lead the project of reducing the inventory ratio. Due to defined control parameters, Inventory ratio reduced from 10% as on may-11 to 5.44% as on Dec-11.
-Analyze the past data and defining the needed area for process improvement.
-Present the proposal with “As is” and “to be” status, in front of management. Convinced them and make roll out plan for implementing proposed changes to improve the weak areas in the chain for organization beneficiary.
-Learnt, utilize the 4Q technique in improving the on time delivery. saved cost of 7 TINR monthly and registered in Global tracking Tool (SMT).

Executive -Planning and Purchase

A Self Motivated, ambitious and performance-focused entrepreneur at The SMART Taxi, with a vision " to become India's No 1 Cab company in customer satisfaction by 2025." 

The SMART Taxi is all about a unique experience. It is an image changing concept focused on delivering a unique and ultimate car rental experience. It is a perfect combination of superior service quality, state of the art feature offerings, great hospitality and professionalism, available at the right price, to achieve Customer delight.

Started in 2016 , as bootstrapped with one cab in Ahmedabad (which I was driving by my self), today The SMART Taxi has established operations  in total 42 cities across India and 920+ best maintained cars connected on our platform. Our services are available in Ahmedabad, Agra, Aurangabad, Bangalore, Bhopal, Cochin, Chandigarh, Chennai, Delhi NCR, Gwalior, Hyderabad, Indore, Jaipur, Jodhpur, Kolkata, Mumbai, Nagpur, Pune, Rajkot, Udaipur, Vadodara, Visakhapatnam (Vizag) , Lucknow, Bhubaneswar, Surat, Jabalpur, Jamnagar ,Guwahati, Nashik ,Shilong, Prayagraj , Varanasi, Kanpur,Ranchi , Patna, Goa, Mysuru, Mangalore, Goa, Coimbatore & Trivendrum currently. With a strong expansion plan, we are steadily and rapidly expanding our operations in major cities of India.

We failed to arrange an Innova for a booking , so upgraded it with Fortuner. 🙂

A customer requested an airport drop in Bengaluru. The pick-up time was 3:15 AM from Jayanagar.

As per routine car departed from our garage in a way that it could reach pickup location around 3:00 AM.

On the way, the driver called up our helpline and explained that an unusual noise started coming from the AC and cooling was reduced drastically.

It was 2:45 in the clock.
We started searching for Crysta but could not find anything nearby. 

On the map, there was a fortuner returning from the previous duty. We contacted the cabbie immediately and asked him to reach the Pick up location.

Car reported at 3:00 AM.

At 3:30 AM, we sent a message to the customer ensuring all the arrangements to which she replied "Thank you for upgrading."

Business is surely about profit but before that it is about fulfilling commitment.

Dhruvam Thaker

"Aa jao bhaiya, Lunch aap mere sath Karo"-  A lady customer called.

It was the initial time of our company when I was the only driver, the only tele caller , the only accountant and the only salesman.

A lady on a business trip booked a ride to travel from Ahmedabad to Bhuj (distance of approx 350 KM) and it was a same day return ride.

The pick-up time was requested at 4 AM,. I got up at 2:30, finished my daily routine and reached at 3:50 AM at the Pick up location.

we started on time and on midway we had a lot of talk on corporate culture, taxi industry and country's development.

She asked "Kafi Padhe likhe lagte ho bhaiya?" I replied "Yes ma'am".

She asked "Cab business hi kyun chuna aapne?" I replied:-" Car is my passion and travelling is my hobby. What a better way it could be when you can earn while living your passion ".

She said "Interesting"

We reached our destination, which was a truck manufacturing unit. She informed security to allow me to take a rest at the security cabin.

I took a power nap for sometime, when my phone rang.. It was the same lady.

I lifted the call "Yes ma'am"
"Aap aa jao canteen, lunch aap hamare sath karna".

There she introduced me to company officials and shared the background and talks we had on the way.

It gives an immense pride when people around you, appreciate you and respect you for taking the bold steps in life.

#taketheboldsteps 

From eating Chai + biscuit in Lunch to running a self funded company across Bharat 🇮🇳 in 7 years.

Life has been harsh to me but I thanked the almighty for it. 🙂

The five life principles I learnt,  when I faced such situations:

1. Nothing is permanent

success , failure, happiness or sadness, nothing is permanent. So never get overwhelmed with what you have and never get disheartened with what you are missing.

2. Sometimes Silence is the best answer.

There would be situations in life when you will not have clarity on many things. So instead of giving answers to every doubt or voice , better to remain silent and continue work.

3. Follow your passion but without keeping Patience aside.

You would be able to achieve anything which you desire, if you learn how to make progress in fulfilling your passion with patience. 


4. Grow tall but without living ground.

No matter what height you might achieve in life , but remain connected to ground. The day you started flying, your chances of falling down would be higher.

5. Success comes in sharing and failure comes alone.

Whatever you achieve in life, remember, there are many hands who would have supported you in achieving it. Always respect their contribution and be ready to support them when needed.



"My uber app is showing Rs 589 fare
Why should I opt your service which starts at Rs 799?" - 
A user from Ahmedabad, replied during an enquiry.

"I am looking for a ride to airport in Ahmedabad, during early morning hours. I came to know from your founder's post that you guys recently started airport transfer service in Ahmedabad too. What would be the charges"- He messaged.

We quoted the price terms and all other details.
"Please share your pickup location for us to calculate and submit approximate trip fare"- We asked.

"You guys are super expensive. Are you guys getting customers at this rate? I do not think so." He replied.

"Our charges and terms remain same for all. Yes, there are users who have experienced our services.They are not only a regular customer but a great brand ambassador too, who passes on references. We respect your right to opt for the service which suited you the most" - We replied.

"I will skip opting this"- He replied.
"Thank you for the enquiry"- We answered.

After three days, same user called us in the early morning hours requesting for the cab asap to go to airport.

When a sales pitch fail to make one realize the real service value, 
an undesirable personal experience always works. 🙂 

#valuematters #qualitycomesatacost

"My ride gets cancelled 3-4 times, every time I book for airport, early morning"- A lady messaged us on whatsapp.

"I am looking for a cab to Ahmedabad Airport from Shela (An area in Ahmedabad). Every time, I am facing 3-4 cancellations at least and the one who accept the ride , is not willing to go with online mode of payment. We have a rule in company to pay online only to get it reimbursed." She messaged.

"You are referred by a friend who used your service and her experience was good. My pickup would be at 2:30 AM. Would you be able to arrange a cab? I would be travelling alone , so will be needing a reliable driver and ontime pickup." She added.

We quoted the price. She confirmed the booking.

On the day of ride, we assigned it to TST Capt. Padmaram.
He reached there by 2:20 AM.
She boarded the cab.
There were wafer packet and water bottles for her available in cab.

After 15 mins of ride gets started , we messaged her reassuring all the arrangements. To which , she replied "Fabulous. Thank you" 

When your business follows quality and Commitment,
Customer delight will follow your business. 😊 

#Quality #DelightingCustomers #Commitment

We lost an order worth of Rs 22000, with a margin of Rs 400.

A customer placed an enquiry over WhatsApp to book The Lalit Mumbai for his stay.

We quoted the price, to which customer replied- "I have reward points. By applying the same I am getting same room approx. Rs 400 lesser than your price? If you can match, I am ok to book with you."

We checked the calculations once again and replied:- " We respect your right as a customer to opt for the service which suited you the most. For this deal, we have already kept our margins lowest and quoted the charges. Matching above rate would lead to cash burn for us. We will look forward to serve you in near future."

He replied :- "Thank you"

Discounts brings sales, only till it exist.
Real value brings loyalty that lasts longer! 😊 

✅Study - Society rejected as I failed in 12th Science. 

✅Sports- My friends rejected me for college cricket team as I was not good in fielding.

✅Job- My boss rejected me in previous job as I was not obeying him for making ethically incorrect changes in reports.

✅Business- Bank rejected me as they did not find my business to survive, more than 3 months.

✅Investment- Investors rejected me as they did not find any X factor in business model.

✅Execution- Customers rejected me several times as they find better prices elsewhere.

After facing rejections in many phase of life, I realized below points.

1. The best friend to you is "YOU".
2. Keep calm , Keep Walking.
3. Have your own vision and will power.
4. Accept what life throws at you and learn to come out from it.
5. The only key which can unlock your better time is "Persistence" 

#selflearning #nevergiveup 

1000+ cab drivers like the gentleman in the photo  are at your service in 42 cities across Bharat 🇮🇳!

1. We never want you to consider us as a low cost option to travel, but when it comes to a car rental service with committed, qualitative and personalized experience, you can surely bank upon us.

2. We never want you to consider us as your day to day short distance commute partner, but when it comes to a long weekend trip with near and dear ones, you can surely bank upon us.

3. We hardly want you to consider us when it comes to instant requirements, but when it comes to well planned journeys ,you can surely bank upon us.

4. We never want you to consider us when it comes to a corporate tie up that offers only cost saving with compromise in service quality. You can surely bank upon us , when it comes to a service following your words , offering a great care and produce coat saving as a combination.

We have a distinct purpose with which we are here to serve the nation and we wish you to rely upon us for it!

Thank you.

#businesswithpurpose #distinctidentity


The flight tickets of Rs 20900  on another platform, we quoted Rs 20490 and ended up booking Rs 19860!

A customer messaged us over WhatsApp to inquire about a flight booking. 

He shares the flight details.
On all other websites it was costing Rs 21000. 

We checked the applicable deal and  quoted prices of Rs 20490 for the same flight. He transferred the amount.

Later on while booking, we got an even better offer and booked the same flight at Rs 19860.

after processing the ticket , we informed the same to the customer and requested his UPI I'd to refund Rs 620.

He sent a message and we refunded the amount.

Routine service creates satisfaction.
But when you go beyond, it creates delight and a life long memory.

#customerdelight #honestyinbusiness

Delhi Capitals surely won the game yesterday, 
but Dhoni won hearts 💕.

MS Dhoni is one the most popular captains in cricket history undoubtedly, with his ultra cool approach, strategies and his abilities to keep himself calm and composed during tough situations.

Few important business and life lessons one could learn from MSD.

1. First Play for your team  and for customers ( cricket viewers).At the last, play for yourself.

2. Never lose hope on you and your team mates.

3. When the situation is not favouring you , keep yourself calm.

4. Assign tasks to the team as per their ability and skill sets.

5. When a team mate is not performing well, instead of throwing him out of the game consult him care and see how you can bring his self confidence back.

6. You can win hearts even when you are losing the game.

Truly, Mahi he to mumkin he !

#msdhoni 

"What mischief you have done today?" - This is the one question I asked my son daily when he comes back from school.

It is a good practice to ask questions to our child related to study, but study alone never makes a child's development complete. 

When a child does mischief, he/she actually learns how to think differently and it is a very important trait to help him in dealing with future challenges.

focusing on a child's study and ensuring that he does it well is surely an important aspect, but as parents one should never forget that every child has a different ability to learn. Few would grasp everything very fast, and few would take more time.

Focusing on studying alone and pushing a child to perform best would never lead to a good result. 

Allow your child to be mischievous a bit. It is good for their skill development.

Study is a part of life.
Skill development is the art of life.

A few days back a gentleman came to us to book 2 flight tickets from Delhi to Shirdi.

He shared us a screenshot, where he already got a discount by applying for an HDFC credit car EMI and the final cost was coming to Rs 9$462 for 2 tickets.

He shared the same screenshot with us on WhatsApp and said do you have any  offer lower than this.

We offer an all inclined price of Rs 8280 for 2 pax  and still earn profit in the transaction.

when you save someone's money you not earn loyalty but earn blessings too 🙂


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