TMC Transportation

Logistics Sales Representative

Petroleum Containment, Inc.

• Process invoice reconciliation; research and resolve complex invoice discrepancies and payment issues in a timely manner

• Serve as a strategic sales advisor, collaborating with engineering team, to provide guidance and expertise to customers to help achieve their specific goals and provide specialized solutions

• Maintain an in-depth understanding of the company’s products, serving as the go-to source for questions and inquiries from internal and external stakeholders

• Prospected and developed a client base within the freight logistics industry, resulting in a 20% increase in sales revenue

• Develop and implement process improvements that streamline customer service operations and improve customer experience; collaborate with cross-functional teams to proactively identify customer service improvement opportunities and implement corresponding solutions

• Manage all aspects of freight shipping, including order placement and review, LTL documentation, quality control, ensuring shipment accuracy, and posting updates as necessary

• Leverage logistical operations and C-Suite support experience to provide specialized guidance to customers regarding industry compliance, updates, and trends; remain current with transportation guidelines to ensure compliance and update systems to meet and exceed competitor offerings

Customer Service and Logistics Manager

GLOBAL SYN-TURF

• Negotiated contracts with suppliers and vendors that resulted in a 25% reduction in overall costs

• Analyzed, verified, and reconciled vendor invoices to ensure accuracy, completeness of information, and identified opportunities for cost savings for a $3 million annual freight budget

• Utilized conflict resolution strategies to successfully resolve customer disputes and issues

• Collaborated with cross-functional teams to identify opportunities for process improvement and cost
savings

• Implemented a system for inventory management and asset tracking for 9 warehouse locations, resulting in improved asset management and cost savings

• Established and fostered a network of interstate warehouse partners through relationship-building tactics, resulting in an increase in process efficiencies and a reduction in delays

Logistics Manager

FreightCenter

• Developed and implemented process improvement initiatives to enhance customer service efficiency and effectiveness

• Shared customer feedback and insights with the management team to contribute to ongoing business
development efforts

• Utilized effective conflict resolution strategies to de-escalate situations and resolve customer complaints quickly and amicably; these strategies included active listening, investigating the root causes of issues, and working collaboratively with internal teams and external partners to find prompt and effective resolutions

• Established trust and rapport with customers through regular communication, personalized attention,
and attentive listening to create long-lasting partnerships

• Utilized a solution-oriented sales focus by identifying pain points and offering tailored solutions, such as optimized shipping routes, cost-saving strategies, and value-added services

Critical Escalation - Customer Service Specialist

OPTIGEN INC

• Designed and implemented warehouse layouts to maximize storage capacity and streamline material flow; within two years' tenure, was responsible for complete relocation and design of larger warehouse space due to substantial company growth

• Monitored inventory levels and placed orders for all warehouse inventory and specialized medical
equipment for 100+ field technicians

• Developed and implemented standard operating procedures across all departments and locations to ensure consistent quality and compliance with regulations

• Conducted data analysis to identify areas for improvement in inventory management, reducing stockouts by 20%

• Developed and maintained strong relationships with key suppliers, such as UPS, Fed Ex, Surepost, USPS, and Mail Innovations, negotiating favorable terms and pricing agreements.

Warehouse Manager

Highly motivated and results-oriented professional with a background in supply chain support, logistics management, and freight and logistics sales. Offers a strong understanding of logistics operations, supply chain optimization, and exceptional sales and customer service acumen. Specializes in driving business growth, effective communication, and fostering long-term client relationships.

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