Endo Practice

Business Consultant

G-Force Media

Editor Chief Magazine

Host Noches de Barra con LadyD

Host En Confianza con LadyD

Gladewater Family Dental

Office Coordinator

KayCare Family Dental

•Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
•Assist in dental team development, build positive relationships with the dentist and dental team members, and manage schedules to meet daily dentistry goals.
•Assume leadership in motivating office team members and proactively seeking ways to improve dental practice.
•Manage all front and back office tasks, including daily dental office operations, employee and patient relations, performance management, and achieving operational goals.
•Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
•Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers to completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.

Office Manager

G-Force Media, LLC

Business Owner

Cafe Entre Amigas

Host

Reynolds Radio Service

Account Executive

Broadway Dental Tyler

•Hire, train and manage performance of office team members.
•Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
•Explain treatment plans and payment options to patients.
•Review and train on Accounts Receivables (collection percentage).
•Make daily deposits (made on time and accurate, control of petty cash) or if delegates this duty, oversees and monitors that it is completed on time and accurate.
•Ensure office is secure at all times as assigned key holder.
•Train on and review patient financing/credit (volume number and accuracy).
•Train and ensure effective customer service skills via the telephone and in person.
•Train team and hold accountable for building a productive office schedule to include rotating lines of specialty on given days.
•Must meet and manage to minimum monthly performance goals.
•Effective communication ensuring cooperation between the front office and back office.
•Respond to both general and specialty patients and patient complaints in a timely and professional manner.
•Train staff or arrange training, as needed.
•Review and approve payroll (accuracy, control overtime) for office.
•Oversight of supplies and inventory and assure cost effectiveness.
•Retention of staff and patients (turnover number).
•Assure safety -- workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
•Provide effective communication (changes, procedures, postings, etc.).
•All other duties and responsibilities as assigned.

Texas Health and Human Services Commission

• Interview clients or authorized representatives to gather information to determine eligibility for benefits
• Conduct reviews to determine or verify eligibility or continued eligibility and benefit level 
• Processes changes to client status, over payments , and adjusts or restores benefits
• Obtains, verifies, and calculates income and resources to determine client financial eligibility
• Documents case records using automated equipment to form a record for each client
• Communicate on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints
• Perform other duties as assigned.

Texas Works Advisor

Times Square Family Dental

•	Welcome patients/customer entering the establishments
• Second in command when Office Manager is not present
•	Leads the front office in carrying out the manager's instructions 
• Answer phone calls with a smile and professionalism
•	Schedule patient appointments and confirm appointments
•	Check patients in and out 
•	Verify patient’s insurance, including billing everyday's charges
•	Present treatment plans 
•	Assists front office and RDA teams as needed 
•	Follow up with patients that have pending treatment 
•	Complete follow-up calls to patients 
•	Ability to do end of day and month-end reports 
•	Train and supervise employees
•	Managed the overall office when Office Manager not in office

Assistant Manager

G-Force Media, a Full Service Digital Agency in Tyler.

Host of Noches de Barra con LadyD & En Confianza con LadyD.  Talking with local business owners, city council representatives, local talent and much more. Broadcast live via Facebook with over 96,000 people reached weekly.  75% of our audience follow us organically. Proud to serve the East Texas Community. Our goal is to make a difference by offering the best Bilingual services available to our local business owners/friends with the plan to expand to our neighbor cities.

Taplio

Diana Lopez's Linkedin Analytics

Diana Lopez

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Diana Lopez's Linkedin Analytics

Diana Lopez

Want to drive more opportunities from LinkedIn?

Diana Lopez's Linkedin Analytics