Abaga Estates

Director of Operations

Refersion

I served as an Enterprise Success Manager responsible for managing a portfolio of Enterprise-level accounts utilizing the Refersion platform, a sophisticated SaaS e-commerce sales tracking software. My role encompassed guiding clients through the implementation and fine-tuning of the platform, as well as addressing any technical intricacies that surfaced during their use. 

I developed strategies to enhance engagement, increase adoption, and mitigate risks, ultimately securing renewals and fostering long-term account growth. As a trusted client consultant, I provided guidance on scalable strategies and best practices. 

I managed custom integrations, APIs, and client projects in close collaboration with product support and engineering teams, ensuring a seamless experience throughout the client lifecycle. By analyzing product usage and market data trends, I delivered actionable plans to our clients.

I acted as the internal advocate for the client's voice, significantly influencing product roadmaps and translating client feedback into actionable insights. Furthermore, I proactively maintained technical expertise in the industry, educating clients on upcoming trends and best practices.

I expertly navigated the complex process of negotiating contract renewals, concluding contract finalizations, and overseeing the client registration to activation workflow. Remarkably, I achieved a 47% increase in Annual Recurring Revenue (ARR) across my client portfolio in under six months.

To enhance the client experience, I curated tailored onboarding documentation and procedures, adeptly aligning them with the unique needs of each client. For our highest-performing accounts, I led Quarterly Business Reviews, delivering comprehensive assessments of their performance and strategically advancing the client relationship.

Enterprise Client Success Manager

Gembah

At Gembah, we are revolutionizing product innovation, making the product creation process accessible and straightforward. Our mission is to empower entrepreneurs, e-commerce sellers, and small-to-midsize businesses as they research, design, and manufacture cutting-edge products.

I  play a pivotal role in ensuring my clients' success in their product creation journey and recognize the resource-intensive challenge of bringing a new product to market, involving research, design, and overseas manufacturing.

I've been at the forefront of the onboarding process for new clients, a task that often involves bridging multiple time zones and languages. In these endeavors, I've worked alongside cross-functional teams to ensure seamless integration, successful project execution, and the nurturing of strong client relationships. I've been instrumental in addressing challenges related to international shipping, customs, and regulations, leading to improved supply chain efficiency and cost savings for our clients.

My collaboration with product and engineering teams has been pivotal in identifying and implementing new features and tools specifically tailored to meet the complex supply chain requirements of enterprise-level clients.

Additionally, I've served as a subject matter expert in international manufacturing and supply chain matters, providing guidance and support to internal teams and clients alike.

Senior Client Success Manager

LyondellBasell

A leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets.

As an Account Specialist at LyondellBasell, my role is pivotal in fostering strong relationships with our clients and ensuring their satisfaction. I'm committed to managing their accounts, understanding their unique needs, and providing solutions that contribute to their success.

In addition to client relationship management, I take on the role of account management. This involves overseeing the entire client account, from contract management to invoicing and order fulfillment. I work collaboratively with internal teams to ensure our clients receive exceptional service.

As an Account Specialist, I'm a solution provider. I proactively identify opportunities to support our clients' growth and success. This may involve proposing new products, services, or modifications to their existing arrangements.

I regularly review and analyze client accounts to assess their performance and identify areas for improvement. I provide reports and insights to both our clients and internal teams to support decision-making and drive success.

Account Specialist II

As a Logistics Specialist at LyondellBasell, my role is essential in the orchestration of supply chain operations, ensuring the smooth flow of goods and materials. I play a key part in coordinating and optimizing our logistics processes, which aligns with our commitment to sustainability and innovation.

I'm responsible for planning and coordinating the transportation of goods, with a focus on timely deliveries and cost-effectiveness. I closely collaborate with carriers, freight forwarders, and other stakeholders to fine-tune shipping routes, minimize environmental impact, and ensure we maintain visibility over our shipments. Addressing any delays or complications that may arise is a priority.

n addition to logistics coordination, I manage our inventory. This involves maintaining accurate records of inventory levels and stock movements to ensure optimal stock levels. Preventing overstock and stockouts is a key part of my role, contributing to cost savings and supply chain efficiency.

Compliance with local and international regulations is a non-negotiable aspect of logistics. I'm responsible for ensuring that all our logistics operations adhere to safety and environmental standards, keeping in line with our commitment to responsible practices. Staying updated with industry regulations and best practices and making necessary adjustments are integral components of this responsibility.

Cost management is a critical part of my role. I monitor transportation costs and proactively seek opportunities for cost reduction, all while ensuring that service quality remains uncompromised. Collaborative efforts with internal teams to manage logistics budgets effectively also fall under my purview.

As part of my dynamic role, I'm at the forefront of addressing and resolving logistics-related issues. 
Proactively implementing preventative measures is part of my approach to mitigate potential logistics challenges.

Logistics Specialist

Ryder Supply Chain Solutions

Logistics Coordinator

Results-oriented Customer Success Manager with 8+ years of experience in account management, project management, and business development. MBA graduate student currently expanding skills and knowledge in business strategy and results, software development and management of information systems.

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