DISH Network

–	Commanded product launches and Go-to-Market strategies for wireless applications, advancing Dish Network’s leadership and innovation in the market while driving customer retention and growth (5M+ subscribers) 
–	Actively participated in daily product standups to manage risks, align launch dates, and steer product roadmaps––rapidly enhanced product features within the initial 30 days of product ownership
–	Managed customer feedback and coordinated change implementation with developers to optimize products
–	Clarified product requirements, creating a direct communication bridge between sales, operations, and product teams
–	Implemented the ability for Boost customers to opt in and opt out of autopay due to customer feedback and high call volumes to care.  Based on the observed sample, this resulted in a projected reduction of 243K calls
–	Implemented a push messaging strategy to Boost subscribers resulting in 24% click-through-rate on average, 12% subscriber growth and a 7% increase in MRR for existing subscribers
–	Amplified BoostOne mobile application's Net Promoter Score by 5% by integrating optimized roadmap and actionable customer feedback into bi-weekly sprints
–	Collaborated with engineering and technical backend teams for bi-weekly product enhancements, propelling continuous product performance improvement
–	Partnered with Sling to reach existing boost subscribers––synergizing brands and developing multiple push campaigns to promote signups of additional products within the Dish portfolio, driving additional revenue streams
–	Built a Tableau dashboard to identify product enhancement opportunities, utilizing qualitative feedback in daily standups for customer-centric problem-solving and sprint planning

Senior Product Marketing Manager, Mobile Applications

T-Mobile

–	Orchestrated robust customer engagement in the healthcare, technology, and government sectors, identifying strategic growth opportunities and elevating  MRR via product upselling, rooted in historical customer usage analysis
–	Consistently boosted ARPU by 8% QoQ through proactive client engagement and strategic deployment planning
–	Planned and executed a large-scale migration of 21,000+ wireless cell phones, mobile internet, and tablet devices across 300 distinct accounts in the Southwest Region, ensuring a seamless transition with minimal disruption
–	Capitalized on supplemental revenue streams by successfully upselling 300 in-cabin wireless GPS fleet tracking devices, generating an additional $120K in Annual Recurring Revenue (ARR)
–	Recognized as the Southwest feedback and Net Promoter Score (NPS) liaison in Q3 2021, spearheading initiatives that led to a 10% surge in wireless phone and tablet activations
–	Pioneered the swift migration of 33 departments and 3500+ voice lines, tablets, and mobile internet devices across the San Diego market within an aggressive 2-month timeline, while maintaining uninterrupted service

Senior Program Manager

–	Spearheaded account transitions across the enterprise, strategic, government, and SMB channels; oversaw all stages of project realization, from launch to physical deployment, ensuring alignment with customer specifications and SOW
–	Pioneered a successful deployment strategy for wireless products and services across the Southwest Region, yielding an impressive 85% close ratio and a significant 60% surge in customer retention 
–	Cultivated a strategic relationship with Goodwill's CTO during the implementation of 400 voice and tablet lines, establishing a partnership and earning buy-in to transition all Goodwill accounts within the Southwest (3500+ lines)  
–	Played a pivotal role in the successful closure of the Qualcomm 'Always On' initiative, leading to the implementation of 1000+ voice lines and contributing a notable $15K to the MRR

Implementation Manager

–	Led a nationwide lead generation program, fortifying strategic alliances with retail stores across San Diego   
–	Acted as a subject matter expert (SME) for regional data, forging robust partnerships with senior leadership to glean valuable customer insights and formulate targeted segments quarterly, aligning with overarching company objectives
–	Received the prestigious Winner’s Circle Award for accelerating MRR by 10% YoY––achieved through a mix of innovative on-site selling events, direct mail campaigns, and radio sponsorships, contributing to a $120K MRR
–	Drove a 3% market share uplift within the highly competitive 4Q16-1Q17 period, accomplished through strategic out-of-home advertising, targeted regional sponsorships, and hyperlocal tactics aimed at low penetration areas  
–	Executed high-impact advertising and regional sponsorships, catalyzing a robust 6% YoY growth in market share
–	Led an initiative that resulted in a notable 20% surge in adoption rates for the T-Mobile Magenta Military Plan within the Southwest Region, achieved by strategically scaling a targeted Direct Mail campaign
–	Spearheaded the creation of a regional sponsorship in collaboration with local radio partners, resulting in substantial support for schools with supplies and a generous $10k in student relief in response to the Covid-19 pandemic

Regional Marketing Manager

Drove sales initiatives and strategy. Created a strategic partnership with Education First International School, offering exclusive promotions to international students onsite.

Key Achievements:
Implemented a weekly sales coaching and feedback training program. Increased Value Added Services attachment by 30% YoY 2014 & 2015; accounting for $20K in MRR.
Led foot canvassing initiatives which contributed to the growth of port in subscribers, resulting in a $1.5k lift in MRR.
Partnered with the local chamber of commerce to sell onsite at weekly events, increasing sales penetration by 14% YoY 2015 & 2016; contributing $50k in ARR.

Sales Manager

AT&T

Oversaw sales operations and contributed to boosted results by implementing onsite trainings, customer relationship focus, and team selling strategies. Developed incentives to promote team motivation.

Key Achievements:
Developed market-wide sales training programs for new hire associates in Walmart, BestBuy & RadioShack and developed reward program, increasing marketshare by 20% YoY 2013 & 2014.
Developed and presented business case to secure live demo devices for all BestBuy locations within the Southwest Region, resulting in a 40% lift in wireless hotspot sales YoY 2013 & 2014.

Account Executive

Awarded for top performance in sales. Promoted sales strategies and contributed to business goals. Acquire new customers through sale of both AT&T wireless and wired products. Worked in partnership with local businesses to achieve business revenue goals.

Key Achievements:
Recognized as Top Regional Sales Associate 4Q 2011: top MRR, gross activations & wired activations.
AT&T Regional Sales Summit Winner 4Q 2011 & 1Q 2012: top wired sales, MRR and gross wireless activations.

Retail Sales Consultant

Time Warner Cable

Retail Sales Associate

🏆 Senior product marketing manager with 10+ years of experience across telecommunications sales, program management & marketing. Known for driving growth and executing strategic plans that consistently meet and exceed revenue targets. Key achievements include orchestrating significant migrations, optimizing features, and enhancing customer experience for programs catering to extensive subscriber bases spanning several millions.

💡 Now seeking to leverage my extensive experience and strategic insights to drive forward a dynamic organization.

🔥 Core Competencies:

🚀 Product Launches
🎯 Go-to-Market Strategy
📱 Wireless Applications
📈 Risk Management
🔄 Iteration Planning
🛣️ Product Roadmap Development
📄 Requirements Definition
🎯 Sales & Operations
📊 Budgeting & Forecasting
😊 Customer Experience
🤝 Cross Functional Collaboration
💰 Revenue Growth

💻 Technical Skills:
Salesforce | Tableau | Workfront | Power BI | SAP | Workday | SharePoint | Numerator | Rally | Qlik Sense | Qualtrics

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