Universidade Federal de Viçosa

- Development of fully customized internal ticketing systems tailored to the specific needs of the support team (custom forms allow users to thoroughly describe the issue to be resolved, reducing ticket response time by up to 20%)

- Development of interactive learning support systems, allowing users to generate questions and answers on specific topics based on the Socratic method of education (learning by answering questions).

TECHNOLOGIES – Java, JavaScript, Spring Boot, React, TDD (JUnit, Jest), BDD (Cypress), Microservices, Docker, Gitlab CI, MySQL, MongoDB

Software Engineer

- Managed a team of up to 20 support analysts, providing guidance to streamline tasks and increase productivity.

- Led the IT governance team (high governance level was required to secure government funding essential to the university’s operation): Governance level increased from ~37% to ~85% in 2 years (100% maximum).

TECHNOLOGIES – ITIL, OTRS

IT Manager

- Experience as a Database Administrator:
        ◦ Managed MySQL and SQL Server databases.
        ◦ Specialized in optimizing slow queries through performance analysis and index creation

- Experience as a SysAdmin/Server Administrator:
        ◦ Managed Web Servers, FTP Servers, and Database Servers.
        ◦ Managed Virtualized Servers.

TECHNOLOGIES – MySQL, MS SQL Server, Shell Script, Linux, Apache

Database Administrator

Cientec

Development of Desktop applications for the Forest Engineering field using statistical and multivariate data analysis techniques.

Senior fullstack developer with 18 years of experience in developing and architecting scalable applications using best practices. Skilled in microservices development with Java (backend) and JavaScript (frontend), and extensive experience with Behavior-Driven Development (BDD) and Test-Driven Development (TDD). Experienced in leading multidisciplinary teams.

Taplio

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Diego Fialho

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