Diksha Agrawal's Linkedin Analytics

As a Support Engineer at SymphonyAI Retail CPG, I troubleshoot and provide technical and functional resolutions to issues reported by customers, using my expertise in Azure and Microsoft CRM Dynamics. I also advise customers on the proper use of the product and keep them updated on the case progress via the CRM. I am dedicated to delivering high-quality and efficient solutions that meet and exceed clients' expectations. I have a Bachelor Degree in Computer Science Engineering from G.H. Raisoni College of Engineering, where I learned the fundamentals of programming, database, and software development. I have also completed multiple certifications on service management, collaborative leadership, and interpersonal communication from LinkedIn, which have enhanced my professional skills and competencies. I am proactive and excited to partner with like-minded individuals to achieve goals, and I value cross-team collaboration and tangible results.