Dina Beam's Linkedin Analytics

With 20+ years of experience as a leader focused in business operations & management, I have been integral in talent development, strategic planning, & process improvements to drive the customer experience, accelerate revenue, & maximize organizational growth. I am well versed in process improvements, strategic planning, & vendor relations to ensure optimal business success. It is my passion to utilize my background as a dynamic team leader & project-focused professional to execute brand development, monitor trends, & expertly transform business operations to be highly profitable. Key Achievements Include: ✅ Navigate the company through enormous growth, overseeing the day-to-day operations of 53 pet resorts across the US, an increase of 18 since 2018, with 7 more on track by the end of 2023, increasing employees from 600 to 1600, achieving $46M in revenue in 2018, with a projection of $100M earned by end year, and expanding EBITDA from $6M to $15M ✅ Transformed the operations of the company, building and standardizing operational processes and procedures from the ground up, reducing employee errors, and increasing productivity while maintaining company-wide consistency ✅ Promote an extraordinary customer experience, increasing the company’s NPS score from 80 in 2018 to 86 in 2021. ✅ Delivered massive company growth, overseeing the opening of a new resort in a different market while partnering with local media to promote existing resorts, yielding record profits within 18 months ✅ Named the Resort of the Year in 2011 and 2013, earning the prestigious award through superior leadership, a talented staff, effective resort operations, and outstanding customer service I would like to speak with like-minded professionals. Please contact me through this profile if you would like to connect.