Arab African International Bank

-Follow up and monitor Customer service team performance to ensure quality of services rendered according to the agreed service level standards.
- Coach defines and proposes training needs necessary to upgrade skills and knowledge of service staff to enhance service quality.
-Monitor and achieve targets to ensure fulfilling the department business plan.
- Negotiate, propose and raise issues concerning new products, services out of close interaction with staff and customers.
- Review reports provided from Quality assurance department & call center which indicates the level of services & rate of complaints, then ensure that any customer complaint is solved, as well as striving for achieving the best in class service through professional customer handling.
- Track customers’ outflows and inflows daily and contact customers to seek information behind unexpected behaviors.
- Ensure that a consistent high level of customer service is maintained by effectively dealing with AAIB customers’ queries and complaints
- Ensure that the work area is maintained in a good condition and that product literature is available and prominently displayed
- Responds positively and diligently to colleagues and communicate effectively with branch staff and support his units to ensure customers’ requests are processed timely and efficiently.
- Ensure that the required awareness about the proposition is provided to all front liners in order to create quality referrals. 
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics. 
- Follow the approved Segments and Business Banking policies, processes and procedures and ensure all relevant procedural/legislative requirements are fulfilled.  
- Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB’s sound legal position and mitigate any potential risks.

Deputy Branch Manager & Head of Customers Relationship

-Assist customers with routine account-related requests such as: funds transfers, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions & other banks inquiries..
- Acting as a backup for the Customer Service Manager when he is not available in the Bank.
- Resolve customer problems, acting as the customer liaison between other bank departments when necessary.
- Preparing the weekly & monthly bank’s reports & send it directly to the Manager.
- Responsible for training any new customer service officer hired in the branch.
--Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.

Senior Customer Service Representative

Customer Service Representative

Piraeus Bank

Orange

Customer Service Specialist

Looking for another opportunity where I can utilize my Banking practical experience within Customer Service & Relationship Management field within one of the Well-Known Organization worldwide. 
Opportunity to learn & enhance my capabilities in setting goals , achieving targets & Customers satisfaction, gathering data that supports business needs to fill in market gaps. Ambitious to learn and collaborate with team members to increase my practical experience & knowledge.

_المدير اللى بيعمل لموظفينه ذكريات احسن من المدير اللى بيعملهم عقده من الشغل 👌🏻

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