Fiserv

•	Provide application assistance for the successful implementation of Client’s Accounting solution.
•	Set up configurations for the payment systems and general ledger modules and validate data.
•	Understand customer point of view and create strategies for effective implementation of the product.
•	Review final databases in preparation for production (go-live) cutover to ensure quality standards are always met.
•	Work with clients to define and setup product configuration for creation of the database.  
•	Perform Gap Analysis after gathering input from the client and analyze the raw data.
•	Coordinate with Data team to assist clients in migrating data from their existing system to Prologue Financials using SQL.
•	Act as a liaison between the Client, Data and Engineering teams and ensure successful implementation of the project.
•	Identify data setup issues, research source of problem and independently resolve. 
•	Coordinate client schedules, host tenant provisioning, and core interface activities. 
•	Chart roadmaps and conduct client training, implement the product, via virtual or in a classroom environment.
•	Design and create various Test Plans and Test Cases based on the Client requirements. 
•	Facilitated collection of Functional Requirements, Business Requirements and System Requirements from system users. Prepared Business Requirement Document (BRD) and Functional Requirement Documents (FRD) by using Confluence. 
•	Built Jira board and assigned all the User Stories for the sprint to the team members based on the Capacity of the team. 
•	Interacted using elicitation techniques like Questioners and interviews with the end customers / end users and the internal stakeholders to gather user requirements and their expectations from the system and created different artifacts like the Business Requirement Document (BRD), Functional requirement Document (FRD), System Requirement Specification (SRS).

Product Implementation Consultant II / Business Analyst

Gap Inc.

•	Oversaw the business analysis framework for  project initiation, planning, execution, monitoring, controlling, and closeout phases.
•	Understood Client requirements and provided solutions to optimize their expenditure while maximizing organizational profit.
•	Utilized MS Excel to visualize, analyze data and present insights to stakeholders and non-technical audiences.
•	Elicited requirements to support project initiation and planning, collaborated with project teams, created RFPs aligned with Client needs.
•	Collaborate with clients, project team, and create strategic roadmaps.
•	Led cross-functional teams to conceptualize, design, and implement innovative retail technologies, enhancing customer experience and driving sales growth by 20%.
•	Spearheaded the transition to Agile development processes, resulting in a 30% reduction in product delivery time and improved collaboration across IT, merchandising, and marketing teams.
•	Effectively communicated product vision and strategy to senior leadership and stakeholders, ensuring alignment with business goals and fostering a culture of innovation.
•	Conducted comprehensive market research to identify emerging retail technologies and trends, positioning GAP Inc. as a leader in customer-centric solutions.
•	Developed comprehensive dashboards to enable stakeholders to monitor week-over-week changes and identify performance trends.
•	Conducted forecasting analysis using optimization techniques for optimal resource allocation and improved decision-making.
•	Analyzed data pattern for sales data, company performance to provide insights to marketing team to strategize effective sales 
•	Assisted team in writing Jira stories, Story description, Acceptance criteria and Allotting story points estimates.
•	Built Jira board and assigned all the User Stories for the sprint to the team members based on the Capacity of the team.
•	Assisted in Agile tracking system Jira and have hands on knowledge about SAFe (Scaled Agile) framework.

Technical Program Manager / Business Data Analyst  

Canara Bank

•	Led a team of 10 consisting of analysts and marketing officers to improve the overall performance of the region.
•	Conducted 5-10 discovery calls per month with targeted Client accounts to understand business pain points and establish product fit.
•	Collaborated with the Marketing and Design team to tailor products aligned to the customer personas specific to the branch. 
•	Utilized data analysis techniques to understand clients' financial needs and educated them on relevant investment strategies.
•	•	Developed and executed comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
•	Identified and mitigated risks proactively addressed potential roadblocks and implemented contingency plans to maintain project and program momentum.
•	Collaborated with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals.
•	Utilized advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
•	Championed the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team.

Technical Program Manager – Retail Assets Wing

•	Assisted in developing Tableau dashboards to automate performance reporting.
•	Created reports in Tableau and Excel to assess the performance of 168 branches in the Zone.
•	Analyzed financial statements, conducted cost-yield analysis, and Key Performance Indicator (KPI) reporting of the business unit, presented easily interpretable insights to the higher management for their review.
•	As the Assistant Manager of the branch managed internal control successfully.
•	Elicited feedback, coordinated with Product and Marketing team to launch schemes and products tailored to customer needs.
•	Collaborated effectively with the teams from 8 regional offices for timely and accurate reporting of data.
•	Successfully performed data integration and migration from SQL server legacy backends to current application.
•	Conducted Cost analysis to assess the viability for new business locations in the Hyderabad circle region.
•	Studied and analyzed large datasets of historical data of branches to optimize costs, augment operating profits and contributed by turning around 16 loss making branches into profitable ones.
•	Presented analytical performance reports like Actual vs Target comparison and generated insights for decision making.

Officer - Product Analyst

Kenexa

•	Trained recruiters of over 60 clients on use of tool and advised solutions to simplify recruitment process.
•	Facilitated and interviewed Clients using Semi Structured Interviews to understand requirements and collaborated with Engineering team to achieve them.
•	Documented comments on all requirements and created MOMs for all the client and requirement meetings.
•	Documented requirements and tracked defects.
•	Interviewed Subject Matter Experts, Technical Leads, Engineers, and other Stakeholders to understand their Business Requirements and Functional Requirements in a better way and gathered their future needs.
•	Created different types of training materials like the Training Scripts, Training Module / Guides and Training Curriculum.
•	Resolved a diverse range of technical issues on Applicant Tracking System, reducing turnaround time to less than 24 hours.
•	Planned and organized Team Engagement Activities to encourage collaboration and self-organization inside the team.

Data Analyst - Brassring

M/s B Sudhakar Reddy (Civil and Structural Contractors)

•	Coordinated data migration of inventory and stock register to digital format from legacy ledgers, contributing to process improvement.
•	Elicited requirements from the clients and analyzed them for consistency, flexibility, and completeness of the requirements.
•	Documented how business goals were reflected in the Requirements Documents and communicated it clearly to the stakeholders.
•	Generated invoices for contracts executed and followed up on payments pending realization, attaining 100% settlement.

Business Analyst

A Product enthusiast with domain knowledge in financial services and client success management. Masters in Business Analytics- Arizona State University.

Certified Scrum Product Owner and Scrum Master well versed in understanding client needs and providing optimal solutions. Experience leading teams through the lifecycle of a product by collaborating with cross functional teams. Adept at performing market research to strategize and create a vision for the stakeholders.

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