Wakefit

Providing leadership and direction to team members.Assisting in developing and implementing policies and procedures
Monitoring performance and providing feedback to employees .Ensuring compliance with company standards and regulations
Participating in the hiring and training of new employees .Analyzing data and preparing reports for upper management .Collaborating with other departments to achieve company goals

Assistant Manager

Point for the resolution for escalate customer contact.Provide floor support and feedback to associate on email contact with focus on improving productivity and quality of Team.

Provide individual coaching and weekly one-on-one that focus on improving customer satisfaction. Research, identify, evaluate and help select business approaches based on the interaction with Team.

Provide positive and professional leadership to all associate assist in maintaining team Morales Assist te manager gathering data and preparing reports for analysis.

Experience in having worked in successful start up with a demonstrate history in e-commerce of homes and furniture segment in my 4 years of experience I have developed the ability to make analysis-driven decisions and also for the process improvement which helps to make things easier.

The tasks done by using all of the resources available to them, including other employees or team members, Develop a strategy the team will use to reach its goal. Provide any training that team members need.

 Ability to work with senior leaders to understand and manage reporting and analytics requirements.
 Drive pursuit process efficiency.

Manage issues escalation and response. 
* Balance priorities and provide regular communication and updates to teams.

Team Lead

Surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. It's crucial to delight your customers because they can be your biggest advocates or loudest detractors.

User Experience Specialist

Myntra Jabong

* Work closely  with Category team and check  the sellers requirements what they want we will do the changes in Website.

* Also closely work with the Finance Team to check the Ledger and process the Refund to sellers.

* Also aware of Uni-commerce and Seller Central Portal.  

* Also On board new Sellers.

Category Specialist

Reliance Communications

* Handling Consumer issue checking the Status and Work accordingly.
* Handling Team for 6 people and assist the Network constraints what type of issue customer might face during the network channels.

associate Tech support

I am working with Indian's one of the sleeping solution retail E- commerce company "Wakefit innovation Pvt limited". As Wakefit we always think about the Sleep how to provide better experience to consumer to get a good life after their professional life and how can  they improve in the work place as well as with "Wakefit products. Experience in having worked in successful start up with a demonstrate history in e-commerce of homes and furniture segment .In my 3.5 years of experience I have developed the ability to make analysis driven decision and also for the process improvement which helps to make things easier.

Objective: Keep on improving and kept on learning new things.


B2B & B2C  Reviews & Support: Improved the overall Ratings for Company in all Platform including Amazon ,Flipkart and Google & post sales customer experience by establishing a support team of 40 agents. Regularly tracked their performance metrics and designed plans to improve it.

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