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Businesses engage me to drive performance, executing on strategy specifically through significant change initiatives. I am exceptionally skilled at developing ideas which focus on improving customer experience, streamlining processes and driving revenue and margin growth. I have a proven track record of using data and analytics to create visibility at all levels of the organisation, improving communication, and identifying opportunities to drive growth, improve customer experience and reduce waste. A keen understanding of what drives people, I am able to motivate teams to excellence, driving exceptional performance as well as quickly understanding the needs of customers - influencing internal stakeholders to create commercially viable solutions that exceed customer needs. With a logical, analytical mind, I can use the past and present to understand the future, develop a plan to capitalise on change, and break big picture ideas down into tangible action oriented chunks, which engage people at all levels. A deep well of experience gained through roles in a range of disciplines across a variety of industries, I am able to look at any problem through a range of lenses. I can understand many conflicting points of view, negotiating and influencing across the board to deliver comprehensive, well thought out solutions to business problems. If your business is going through change, and you need a leader who can make sure the change hits the mark in the market and take your team on the journey, give me a call!
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