San Gabriel Transit Inc

•	Work with minimal oversight on daily tasks with high integrity and efficiency.
•	Daily review of video clips to monitor and assess driver conduct.
•	Coach, counsel, and provide retraining after major infractions are found.
•	Monitor and assist with Dynamics 365 ticket investigation and resolution process.
•	Conduct review and follow-up on video events.
•	Prioritize and categorize video events by established levels of severity and importance.
•	Conduct data analysis from SmartDrive and Dynamics 365 to determine recurring patterns, driver conduct, and performance.
•	Follow policies and processes to investigate and resolve video events.
•	Close all video events within the established deadlines and report any pending events whose deadline will not be met.
•	Report daily to the SM the status of any opened video events.
•	Alert the SM of any complaints that would require his/her immediate attention.
•	Complete other tasks assigned by the SM.

Vehicle-based Video System Events Coordinator

•	Transport passengers and assist passengers in boarding/exiting the vehicle, including using mobility devices (i.e., wheelchairs, scooters, walkers).
•	Conduct pre-trip vehicle inspections to ensure proper operation of the vehicle, including on-board equipment, and report conditions that require repair and/or maintenance on the vehicle.
•	Safely perform scheduled trips on time.
•	Follow safety procedures for loading, unloading, and securing all passengers.
•	Ensure safe and clean vehicle conditions at the start and end of each shift.
•	Safe Operation of vehicles, including adherence to all laws and defensive driving techniques to minimize risk of accidents and incidents.
•	Provide excellent customer service.
•	Report delays, accidents, and other traffic issues using authorized communication devices.
•	Accurately document all trips, odometer readings, beginning/end of shift, and breaks.
•	Properly account for all fares collected.
•	Comply with all attendance and uniform policies.
•	Maintain good hygiene and a professional image.

Transportation Specialist

loanDepot

•	Review Conventional, FHA, VA, and Builder loans to ensure soundness, business value and compliance with company, secondary market/investor/broker standards
•	Order title reports, hazard insurance, verification of employment and appraisals. Resolve routine vesting issues
•	Collect data from clients such as their assets, salaries, debts, and employment status to fill in information for a complete loan application
•	Communicate condition needs and approvals to Mortgage Loan Officers and clients/customers
•	Constant follow up with clients to ensure closing on time was my top priority
•	Participate in the effectiveness, efficiency, and workflow of the team
•	Meet timelines of necessary disclosures
•	Execute seamless transfer from Final Approval to Closing

Corporate Loan Processor III

•	Assist Retail Processing Team Manager with daily reports and metrics
•	Facilitate training sessions on various topics to associates and managers on a weekly basis
•	Hold weekly pipeline review calls with Sales Management and associates
•	Assist associates as their back-up when out of the office
•	Complete file audits to verify processors were compliant and met tall bars

Processing Team Lead

•	Review Conventional, FHA and VA loans to ensure soundness, business value and compliance with company, secondary market/investor/broker standards.
•	Order title reports, hazard insurance, verification of employment and appraisals. Resolve routine vesting issues
•	Collect data from clients such as their assets, salaries, debts, and employment status to fill in information for a complete loan application
•	Communicate condition needs lists and approvals to Mortgage Loan Officers and clients/customers
•	Constant follow up with clients to ensure closing on time was my top priority
•	Participate in the effectiveness, efficiency, and workflow of the team
•	Meet timelines of necessary disclosures
•	Execute seamless transfer from Final Approval to Closing

Bank of America

•	Review loan documentation to ensure complete file for underwriting submission
•	Recommit loans when needed
•	Collect appraisal and credit report fees from clients
•	Manage a pipeline of 35 to 100 loans
•	Communicate condition needs lists and approvals with clients and Mortgage Loan Officers

NMLS 1041263 - The postings on this site are my own and do not necessarily represent Bank of America's positions, strategy or opinions.

Mortgage Loan Coordinator

•	Review Conventional loans to ensure soundness, business value and compliance with company, secondary market/investor standards.
•	Complete processing of Conforming loans. Manage assigned pipeline of 30+ loans in a fast-paced environment.
•	Review, follow up and sign off conditions meeting designated time constraints.
•	Order internal and external subordination agreements, title reports and appraisals. Resolve routine vesting issues, child support, judgments, and mechanic liens.
•	Involved in communicating with department personnel on loan decisions, conditions and clarifying documentation. Complete pipeline management of assigned loans through daily reports; proactive follow up with all parties involved in each transaction.
•	Perform due diligence on loans to ascertain and identify risk issues and potential misrepresentation.
•	Perform re-verifications of all pertinent loan documentation. Manage and monitor loan production from processing through funding.
•	Work with both Mortgage Loan Officers and Borrower inquiries communicating requirements and/or decisions. 
•	Provide guidance on all credit related support questions and policy interpretation clarification


NMLS 1041263 - The postings on this site are my own and do not necessarily represent Bank of America's positions, strategy or opinions.

Home Services Specialist

Being in the mortgage industry for over 20 years, I provided borrowers who were preparing to file their mortgage application with the best customer service possible. This includes processing pre-qualifying paperwork and submitting it to banks, verifying that the application is being processed correctly and on time; and answering any questions or concerns that may arise. In this capacity I ensured that all documentation, paperwork, or payments were compliant with current laws and regulations governing mortgages while being with the customer every step of the way. Customer service is what I specialize in. I was recognized for providing excellent internal and external customer service from Bank of America every year from 2005-2022 by receiving the All-In Award and the Global Recognition Award.

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