Divyasri Murugesan's Linkedin Analytics

> Effectively addressing client and personnel IT queries via remote channels such as email, phone, and in-office assistance. > Skillfully managing and resolving IT concerns, promptly escalating critical issues to relevant stakeholders. > documenting processes and maintaining comprehensive service desk records. > Actively collaborating with internal departments to fulfill Service Desk requirements. > Efficiently managing Incidents to meet SLA deadlines. > Involved in the management of Change Requests, Problems, and KPIs. > Staying updated on IT advancements.