Anya Consultancy Services

Managed incidents and service requests, problem records, & change requests with tools like Salesforce & JIRA.
•	Addressing IT queries and concerns for clients and personnel through remote channels, including Email, phone, and personal support.
•	Provide regular progress reports to the onshore team and ensure timely submission of time cards.
•	Organize and set up calls for consultants using Outlook, make sure the appointments and meeting details were handled smoothly.
•	Engage in weekly meetings and stand-up calls with onshore teams to provide updates on the current status of tickets and ensure alignment on progress and priorities.
•	Providing knowledge transfer (KT) sessions to new joiners, ensuring they understand key processes and workflows. Facilitating their smooth integration into the team by sharing essential information
•      Having Basic knowledge to intermediate  SQL queries and statements ( DDL, DML, TCL, DCL)
•      Assisting the consultant in aligning the environment to meet the user's needs.

SERVERS MONITORING

•	SQL Monitoring
Accessed SQL Servers via RDP to perform health checks on Availability Groups, and monitored log sizes, usage, failover cluster node status, disk space, RAM utilization, and SQL Server Cohesity.
•	Data stage Monitoring
Accessed Data Stage via RDP to conduct CDC checks, manage ETL processes, monitor RAM usage, and perform disk checks. 
•	ODI Monitoring
Used RDP to check if ODI was working correctly in production and UAT environments.
•	JFL Postgres Server Monitoring
Logged into Amazon Workspace to perform disk space checks, RAM utilization checks, server status checks, replication checks, and log checks.
•	WinSCP Management
Managed file transfers between servers weekly as per client requests using the WinSCP application.

Technical Support Consultant

Solistech Solutions

•	Managed incidents and service requests, problem records, & change requests with tools like Salesforce & JIRA.
•	Addressing IT queries and concerns for clients and personnel through remote channels, including Email, phone, and personal support.
•	Provide regular progress reports to the onshore team and ensure timely submission of time cards.
•	Organize and set up calls for consultants using Outlook, make sure the appointments and meeting details were handled smoothly.
•	Engage in weekly meetings and stand-up calls with onshore teams to provide updates on the current status of tickets and ensure alignment on progress and priorities.
•	Providing knowledge transfer (KT) sessions to new joiners, ensuring they understand key processes and workflows. Facilitating their smooth integration into the team by sharing essential information
•      Having Basic knowledge to intermediate  SQL queries and statements ( DDL, DML, TCL, DCL)
•      Assisting the consultant in aligning the environment to meet the user's needs.

•	Explaining tough concepts in easy-to-understand ways.
•	Boosting knowledge and confidence with personalized teaching
•	 Understanding the abilities of students and teaching them accordingly.

Mathematics Tutor

Nirmala primary school 

•	Handling math subjects and other subjects.
•	Maintain records of student's progress. Planning and Preparing lesson plans.
•	Leading classroom discussions and activities

Mathematics Teacher

Teaching Professional

Passionate technical support consultant with 1 year of experience in backend system monitoring and managing incidents in Salesforce and JIRA. Experience in working with multiple projects.

Proficient with ticketing systems such as ServiceNow, JIRA, and RemedyForce; remote support tools including , AWS, and AnyDesk. Experienced in using communication tools like Vonage, MicroSIP, and PhonerLite, along with Microsoft Outlook and Microsoft 365.

( A Passionate Fast-learning, results-oriented employee, utilizing organizational skills to drive business goals. Possessing exceptional problem-solving and analytical skills. Works effectively and efficiently in high-performing teams. )

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