Dee (Dilshad) Kachra's Linkedin Analytics

I’m a Customer Success professional dedicated to delivering exceptional service across diverse industries. I have a strong background in fostering relationships and implementing value driven business and software solutions. Dedicated to delivering measurable value to customers with deep understanding of KPI metrics, I am dedicated to delivering measurable value to customers and improving clients retention rates. My background spans various sectors, including Healthcare and Hospital system, Education, Human Capital Management and B2B Supply Chain. As a Clinical Success Consultant/Speech Pathologist, I’ve successfully onboarded clients, increased annual service revenue and achieved remarkable increase in client engagement through strategic planning and change management. I have also established success plan reviews to assess performance and participation, ensuring mutually agreed upon outcomes. As an Educational Mentor/Substitute ESL Teacher, I have enabled customers to drive adoption by developing effective success plans and onboarding strategies. My experience as an Operational Improvement Lead/Business Analyst allowed me to foster collaborative relationships across internal business units, utilizing creative problem solving techniques to maintain client participation. As a Software Subject Matter Expert, I have led comprehensive client implementations, managed the adoption of B2B eCommerce software suites and forged strong client partnerships. My skill in simplifying complex solutions has consistently contributed to increased productivity and growth outcomes. Certifications completed: RecastSuccess CSM Bootcamp SuccessHACKER CSM Level 1 Introduction to Salesforce Combined with my background, experiences, and certifications; I am confident I have the expertise necessary to excel as a CSM/Onboarding Specialist and/or Consulting Manager. DM me and let’s foster a relationship that is mutually beneficial.