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Over fifteen years of call center consulting experience. Primarily focused around Cisco's solutions: Contact Center Enterprise (UCCE/PCCE) and Contact Center Express (UCCX/IPIVR). Design, installation, configuration, troubleshooting, and testing up and down the technology stack. Including Amazon Connect, Twilio Flex, Google DialogFlow, and Five9.
Check out David Macias's verified LinkedIn stats (last 30 days)
Content Inspiration, AI, scheduling, automation, analytics, CRM.
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