Kandinsky clinic

Member Board of Directors

Partnerway Consulting

Co-Founder and Managing director

Miele

• Supervised of 15 stores in Ukraine, Russia, and Kazakhstan, generating annual revenue more $23 million. 
• Reached a year-on-year growth of 12% in 2021 compared to 2020, with a 10% increase in profitability.
• Oversaw cross-functional operations of a partner retail chain consisting of 100 stores, with an annual turnover surpassing $70 million.
• Led revenue growth strategies, budget management, and P&L oversight while overseeing store development, customer service, and events.
• Developed and implemented an impactful strategy to expand the retail presence in the CIS region, leading to the establishment of two new stores in Ukraine and Kazakhstan.
• Initiated a project to sell discounted Miele goods through classified (Avito), resulting in sales growth of over $30,000 within two months without any costs.
• Effectively spearheaded and implemented a large-scale project aimed at creating comprehensive • • 
• Customer Service and Sales standards for an extensive network spanning more than 50 countries worldwide.

Head of Own Retail in CIS

topcareer

Teacher of the course "Mega-Retail" (development and improvement of sales efficiency)

Lecturer

12 STOREEZ

• Managed a retail chain of 34 stores, achieving annual revenue exceeding $60m.
• Led strategic planning, sales initiatives, and overall development of the stores.
• Achieved a remarkable 40% revenue growth YoY in 2019 vs 2020.
• Successfully opened 10 new stores in 2020, including 3 outlets, all of which are profitable.
• Enhanced customer service levels by 14% and reduced negative reviews by 30%, resulting in a significant increase in UPT and CR indicators by 15%.
• Implemented cost-saving measures that reduced the salary budget by over 5%, generating annual savings of $250k.
• Rebuilt the online sales business during the lockdown period (all stores closed), resulting in online revenue surpassing 30% of offline sales.
• Developed and executed a comprehensive customer service strategy, achieving an average CSI of 4.95.
• Negotiated a 40% reduction in rent for 6 months.

Retail Director

Svyaznoy

• Full responsibility for omnichannel retail business (32 stores, internet, b2b, EBITDA) with annual revenue >7 billion rubles;
• 2016/2017 revenue +30%, margin +38%, EBITDA +20%; 2017/2018 revenue +10%, margin +8%; EBITDA +7%
• The business development strategy 2017-2020 has been developed, the strategy has been successfully implemented;
• Opened 2 stores in Moscow in 2019, both stores are profitable, unprofitable stores are brought to a positive PL;
• Has developed and launched b2b sales channel. Revenue growth 2017/2018 >350 million rubles.;
• Managed the full cycle of commerce: assortment, procurement, pricing, turnover, sufficiency. Reduced old stock from 150 million rubles to 30 million rubles in Q4’17;
• Managed logistics, marketing, website development. Website traffic growth c-store.ru >100% YoY 2017/2018, 50% conversion growth 2018/2019;
• Developed and launched pick-up points in partner stores (growth from 70 cities to 700 cities in Russia), sales growth >10 million rubles in April 2019;
• Launched the Cstore loyalty program. The growth of the loyalty base >80% YoY 2017/2018, an increase in the share of returned >30%, an increase in the average check of 34%.

CEO, Cstore Apple Premium Reseller

• Successfully managed all sales areas in Svyaznoy company, (mobile phones, gadgets, accessories, mobile operators), across a retail chain of 5,000 stores with an annual revenue surpassing $2b.
• Achieved the company's main goals of market share, revenue, and margin, resulting in a leading market share of 19%
• Delivered remarkable results in 2018 by driving a notable 4% increase in revenue and a compelling 3% boost in margin

Head of sales development

Otkritie

• Launched 2 structured products on Russian and Cypriot markets with the annual revenue of >5 billion RUB;
• Implemented a project to develop software that calculates investment ideas. Reduction of calculation time by 40%, increase of financial result by 10%;
• Implemented a project on automated accounting of structured products in the back office, reduction 
of operational errors by 15% and achieved the goal of compliance with the Russian law on securities market
• Implemented a project to automate sales of structured products through CRM. Errors reduction by 10%.

Project manager

• Increased margin on payments by 3% in 2015 (new partner connected);
• Developed a plan to implement changes in 70 stores, increased revenue by 15%, and customer service by 12% in 2015;
• Calculated and optimized the number of employees in the retail chain 2600 stores. Budget savings of 7%;
• Implemented the " Bonus Back "loyalty program, traffic growth increased by 5% to retail stores.

Senior project manager

Sales assistant & Store manager

A highly accomplished and skilled business leader with over 15 years of experience in the retail industry, specializing in omni-channel business. Demonstrated success in occupying top-level positions, driving sales growth, optimizing customer experience, and streamlining operations across multiple countries. Deep expertise in retail strategy, omni-channel sales, retail management, expansion of retail chains, P&L management, and effective people leadership. Proven ability to navigate organizations through transformative change processes while reaching outstanding results

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