BizLeader.in [EstoDux Consultants (OPC) Pvt Ltd]

Growth Consultant: Corporate E-learning. Customer Success. Leading Teams.
Entrepreneur, social entrepreneur, innovator.
Evangelist for empathy, inclusion, and care at workplace.

Business, Leadership, and Corporate Learning Consultant

Upside Learning Solutions

• Led teams to win two Gold and two Bronze Brandon Hall Awards.
• Developed the user experience solution for an award winning course that had a unique format.
• Achieved high client satisfaction and project success through meticulous planning and innovative solutions.
• Served clients in various geographies and with varied needs expectations.
• Advocated for new approaches to create or tailor new ways to work and innovate by continuously reflecting and challenging teams.
• Addressed internal and external risks, issues and dependencies, specifically where ownership existed outside teams.
• Identified and adjusted organizational processes and techniques to facilitate smooth workflows and increase delivery rates.
• Brought people together to form motivated teams by creating empowering environments to work in and deliver successfully.
• Managed active and reactive communication to support or host difficult discussions within teams or with diverse senior stakeholders.
• Focused teams on most essential aspects of product and service delivery to consistently achieve objectives.
• Supported sales with solutions and costing on new proposals and expanded business with existing key accounts.

Delivery Manager

WordsMaya

• Overall responsible for the corporate training vertical.
• Initiated the vertical, formulated the product, marketing, and sales strategy.
• Actively involved in product development, digital marketing, sales and customer delight.
• Actively developed online reach-out strategies for the entire organization and moving the services from offline to online during the COVID-19 lock-down.
• Deployed tools and technologies for CRM and digital marketing.

Vice President - Corporate Training

Indo Science Educaton Trust

• Planned and conducted various events and programs for popularization of science among children and communities.
• Prepared and delivered client presentations and pitches to secure engagement and funding in this social sector.
• Drafted internal and public marketing materials for improved engagement with organizational strategy.
• Evaluated plans to advise on objective setting and perform due diligence across project scope.
• Raised customer satisfaction, helping to build loyal relationships for improved organization growth.
• Oversaw day-to-day functioning of curriculum design and implementation.
• Developed relations with veterans and active members of key scientific organizations and communities, such as ISRO scientists, science park mentors, and grass-root innovators.

Founder and Vice President

Cognition Now Education Pvt. Ltd.

• Developed two brands for K-12 education, one for school and another for science and robotics.
• Developed clear mission, vision and culture for company employees.
• Managed all aspects of product development, from design to overseeing development, quality assurance and deployment.
• Made high-level decisions to implement company policies and strategies, improve procedures and grow revenue.
• Resolved conflicts, assigned responsibilities and motivated staff, maintaining growth trajectory.
• Solicited feedback and insight from customers and used gathered data for tracking impact of offerings on different users.
• Kept active presence within industry through regular networking, marketing and promotional activities.
• Successfully grew company profits by designing and implementing innovative growth strategies.
• Enforced adherence to legal guidelines and company policies, maintaining company's legality and business ethics.
• Negotiated contracts with suppliers, contractors and partners, establishing robust and reliable supply chains and product distribution networks.
• Assessed new technologies and business practices, ascertaining potential impact on company's operations.
• Recruited, trained and coached staff to meet capacity requirements and expansion goals.

Founder and Director

Aptara

• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms through teams of e-learning developers (Instructional Designers, Graphic Artists, Programmers). Mentored Project Managers.
• Was an internal auditor for ISO quality certifications. While being so, suggested many process improvements according to the certification guidelines and audit process adherence.
• Implemented Quality Process based on Six Sigma, when there was no formal quality process.
•Introduced social learning in the form of an internal wiki for knowledge sharing within the organization.
• Coordinated with vendors for outsourcing solutions. Identified new vendors globally when there was a need.

GE Capital

GE Capital International Services > GECIS > GENPACT (Evolution of the company)
• Developed numerous storyboards for e-learning development for various GE companies. Also developed Instructor-led training (ILT) resources.
• Was twice awarded Zero Defect champion for no errors in the resources and storyboards I produced.
• Having the background of researching new technologies, I took initiatives for understanding customer software when software simulation needed to be developed.
• Was involved in testing of internal innovations for rapid development.
• Cleared the written exam for Six Sigma Green Belt.

Assistant Manager-Instructional Design

Genpact

Lenix Estate Guide

• Set up a new vertical for the business, a real estate magazine for Delhi NCR. The new vertical was a real estate web-portal. This was again pioneering work, when portals like MagicBricks hadn't started.
• Was fully responsible for content and usability design.
• Created the first interactive map to mark locations, when Google Maps was not available.
• Coordination between web development and publication teams in this small company, which had investment from a well-known Japanese company,

Web Coordinator (Product Manager)

DESIGN DIALOGUES INDIA PRIVATE LIMITED

• Set up a new business vertical for web design and online advertising. This was pioneering work at that time, when websites were made in plain HTML and had basic GIF animations.
• Gathered knowledge on web technologies and tools.
• Recruited a team for website development. Conducted training for the team to develop skills and collaborative culture.
• Created an entire website in Flash. (This later went out of fashion after search engines became all important.)

General Manager of Projects

Looking to create a big impact on corporate e-learning as a management consultant to learning organizations, startups, and MSMEs (micro, small, and medium enterprises).

Experienced senior manager and entrepreneur with a demonstrated history of working in corporate learning and development. Skilled in program management, customer delight, process improvement, coaching, and team management. A deep entrepreneurial spirit and self-learner.

Have previously founded a startup and a non-profit related to learning.

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