GlassCraft Door Company

Sr. Manager - Corporate Systems Development

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
The CRM Administrator is charged with setting up and maintaining all aspects of the CRM system from processes, procedures, customizations, and automations. 
GlassCraft has deployed the Microsoft Dynamics CRM 2011 since early 2012.

CRM Manager

Director of Customer Relations

Oversee the coordination of project order completion from order entry to shipping. Maintain the ever changing flow of production and the time restriction shifts in each department. Liason between Customer Service & Production to ensure open lines of communication internally as to better communicate with our outside clients. Member of the company's Senior Management Team (SMT)

Production Control Manager

RecRoom - RRSL - VR Paintball League

https://recroom.com/sponsoredleagues
https://paintballvr.net/

League Manager | Game Official | Live Sportscaster

FSO - Future Sports Organization

https://fso.gg
https://store.fso.gg
https://twitch.tv/fsonet
https://www.youtube.com/@fsonetwork

Founder | VR e-sports Influencer | Content Creator & Entrepreneur

Steves & Sons, Inc.

Instituted ISO 9001:2000 program from inception to initial certification. Responsible for company compliance and structure relating to procedural and process development.

Quality Management Representative

H. E. Butt Co.

Operations management for the logisitc and customer oriented workings of the stores layout and effeciency.

Central Checkout Operations Manager [C-COM] - SA Region

With over a decade of experience at GlassCraft Door Company, I specialize in the sophisticated management of corporate systems development, focusing on CRM innovations and dynamic customer engagement strategies. Our award winning custom CPQ application 'The DoorCrafter' showcases how an extensive product line with variations in the hundreds of thousands can be transformed into a digestible, user-guided experience to deliver the perfect product combination.

My leadership extends to the virtual realm as League Manager and Sportscaster for the RecRoom VR Paintball League, where I leverage my expertise in competitive gaming and cooperative development to enhance the e-sports community. 

Our team's commitment to excellence is reflected in the seamless integration of technology and customer service, driving success in both industries.

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