* Analyze business process requirements and create scope of work that adheres to budget and time constraints

* Create minimum viable products with modular designs - allowing for incremental benefits and eventually seamless cutover with very minimal disruption to normal business operations

* Improve upon existing processes according to updated business requirements
Create and update related documentation and guides

* Focus on SaaS tools like Airtable, CRMs, Make.com, n8n, SmartSuite, Zapier, and others.

* Experienced with RESTful / REST API standards, JSON structures

Business Automation Consultant

Akash Management

Experience with:
Point-of-Sale (POS) installation / deployment & migration
Kitchen Video System sardware & software troubleshooting 
Windows 10 Back Office Computer Systems

* Manage team of field technicians to provide timely, effective on-site support for POS systems and other IT equipment in quick service restaurants, improving customer satisfaction and reducing downtime

* Implemented Jira Service Management, saving management several hours per week on manual triaging and issue assignment

* Developed location directory app using no-code and low-code tools, improving efficiency and saving time for technicians and management

* Troubleshoot / diagnose networks issues: WAN, LAN, DHCP, DNS, VPN

* Basic Microsoft Azure / 365 admin tasks: password resets, group and distribution list maintenance 

* Build or update Windows images on Windows 10 Enterprise Standard and LTSB/LTSC thin clients, POSReady 7

Field IT Manager

YouVersion

Assist users via email with YouVersion Bible App on iOS/iPadOS

Technical Support Volunteer

CKE Restaurants, Inc.

Experience with:
Point-of-Sale (POS), Kitchen Video System, Windows 7/10 Back Office Computer Systems
RemoteLink Workflow Automation / Remote Device Management Tool by Unwired Revolution
Polling for non-cloud-based POS systems
Equipment health monitoring
Kaseya VSA

* Oversaw the deployment of new software and updates for clients through the change control process, ensuring successful implementation and minimal disruption

* Implemented staging scripts that increased efficiency and accuracy of software installations on multiple system types, resulting in up to 2 hours savings per deployment and overall improved system functionality

* Successfully identified and resolved code issues through effective validation and debugging procedures, resulting in improved system stability and performance

Deployment Analyst

* Improved call center efficiency by accurately logging details from incoming and outgoing interactions in ticketing system

* Advanced through levels 1, 2, and 3 of Restaurant Technical Support team through exceptional customer service and troubleshooting skills

* Contributed to knowledge repository with documented workarounds and installation/configuration procedures

Technical Support Analyst

Stater Bros. Markets

Grocery Cashier / Clerk

Experienced Technical Support Analyst with history in the quick service restaurant industry. Strong Information Technology professional skilled in Technical Support/Troubleshooting, Process Optimization / Automation, POS, Windows 7/10, System Deployment, and Software Installation.

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