Andersen Corporation

Sr. Manager of Information Technology | Product Management, Customer Solutions

Ascendex Consulting

At Ascendex, we believe there is a different - and better - way to deliver consulting services.

You typically get teams based on who’s available, who your consultant has on staff. Are they the best?  You hope so. 

At Ascendex, we focus on people.  The best and brightest.  The most experienced.  We know them from our decades of working together.  These are people that have “been there / done that” - and successfully, over and over. 

We deliver extraordinary outcomes with these people.  We just happen to also deliver amazing CRM, ERP, and Data technology solutions.

Director of CRM Transformation & Enablement

Salesforce

* Led enablement for 280 global team members in Salesforce.org CSG
* Delivered engaging and dynamic virtual enablement tailored to technical and non-technical audiences,
typically increasing confidence in a topic area by 12-15%
* Defined and implemented a framework to manage enablement requests, prioritization, and delivery
across nine global leaders, resulting in aligned leadership and clear expectations
* Implemented a dynamic enablement framework, allowing individuals and managers to rank skills and
view recommended enablement to improve in specific skill areas
* Drove results-based enablement by utilizing the Kirkpatrick Model to be metrics-obsessed for every
enablement program from idea through execution

Director of Customer Success Enablement

* Led Western Michigan University to a successful advancement rollout by providing advisory services from program management to architecture guidance.
* Advised Michigan State on complex architecture, integration, application, and large data volume implementations.
* Implemented onboarding, consistent meeting agendas, scorecards, and interviewing questions and scoring rubric across Advisory teams
* Created a program to enable Architects focused on Higher Education and Nonprofits, and grew the program to 140+ participants.
* Defined a vision and plan to open-source knowledge across Salesforce.org customers, with the goal of enabling architectural success at scale.

Senior Principal Customer Success Architect

Dock Bot

* Collaborated with business partners to define business vision, strategy and go-to-market.
* Responsible for cloud architecture, DevOps, development, monitoring, and analytics
* Led delivery using Agile Scrum across hardware and software workstreams

Co-Founder

Magnet 360

• Sold 25% of total company sales in my first year in the role
• Served leadership role to mentor and coach new Solution Architects
• Able to balance cutting edge innovation with a client’s need for risk management:
created solution for one of the first eight IoT/Thunder customers; and the first-ever CloudCraze+OrchestraCMS combination for B2C communities
• Continually collaborated with other vendors to create enterprise-wide cross-vendor solutions (e.g. Microsoft+Salesforce+SAP) based on customer need
• Communicate solution vision to all, from staff to C-level
• Clients and solutions crossed every cloud, every industry, every market

Senior Director & Solution Architect

• Created and led this team to bring consistent delivery processes and documentation to our engagements (mostly aligned with Agile/Scrum)
• Accountable for an average of 90 active projects totaling a $20 million client portfolio (100% of all company revenue)
• Tripled revenue managed by the team while only doubling headcount
• Consistently managed to less than 4% “red” projects every week
• Created 20+ “play books” and “guides” to improve consulting quality

Senior Director of Engagement Services

• Managed team of Salesforce Technical Architects and Business Consultants, responsible for 30%+ of the organization’s revenue
• Created standards for scoping and requirements gathering

Director of Technical Services

Reside, LLC

• Served as Salesforce Technical Architect for 100% of projects in the company
• Designed first Apex solution for salesforce.com’s largest Corporate client (Informa), led teams on the first OO Force.com S-Controls with JavaScript

Technical Architect

• Standardized project deliverables, creating a common direction for project implementation
 • Led implementations for Häagen-Dazs, Piper Jaffray, MCAD, and American  Medical Systems
 • Created standard installation package to speed time from initial platform setup to solution launch
 • Led team in phased-launch of a custom Learning Management System (LMS) SaaS application

Business Analyst

• Managed projects from initial requirements to application architecture through release
 • Led implementations for Symantec, United Health Group, SPS Commerce, Lund Boats, IDeaS
 • Introduced OO concepts to company, striving for application maintainability and scalability
 • Translated business and functional requirements into application implementation
 • Self-taught ASP.NET and created first .NET CMS within first three months of employment
 • Implemented creative branding throughout public websites, intranets, portals

Programmer

Silicon Graphics, Inc.

• Designed, developed, tested, and deployed applications in Pro*C/C++.  Introduced and developed first Object-Oriented (OO) Pro*C++ application

Programmer Intern

University of Wisconsin - Eau Claire

• Maintained Linux and Windows 2000/XP server/workstations
 • Maintained classroom computers, troubleshoot immediate computer/user problems

Associate System Administrator

Interlog, USA

System Administrator

A dynamic thought leader with more than 20 years experience defining, leading, and delivering complex solutions for our most strategic customers. An engaging and confident orator with a natural leadership abilities to mentor, guide, and grow teams. A highly regarded leader in the organization, with experience leading functional, technical, project management, and sales/solution architect teams.

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