The Princeton Review

Operations Specialist - Instructor Recruiter 

Sistas In Sales

Volunteer for Sistas in Sales 5th anniversary Summit.
- Signed in over 600 registered attendees, including General Admissions, VIP Guest, and Guest Speakers 
- Engaged and provided prevalent information for registered guest and sponsored companies 
- Administered gift bags, lunches and Brand Literature for guest
- Directed large traffics of lines to provide safe transition as guest moved to workshops and networking events
-Cleaned and maintained facility

Brand Ambassador

GEICO

-Provided information to policyholders on their personal automobile insurance accounts , focused on retention efforts by saving 60 customer policies in my 1 year tenure
-Resolve issues on policy holders accounts by researching timelines , and underwriting notes  -
-Led a team of four associates to exceed their metric results by 5% for their overall 3 months results rankings by motivating direct reports through performance coaching/management . Including individualized business action plans
-Completed leadership training: leadership competency of inclusion , business acumen , organizational behavior management
-Presented monthly results to upper management in meetings via Webex
-Deescalated customer calls and complaints 
-Troubleshoot technical system issues. Submit tickets to the IT Help Desk.
-Conduct on-going training for new hires, administered assessments.
-Software used for daily tasks include : Workday, Aspect, daily metric reports using SQL, CUIC, Power BI, Report systems
- HR Training in  FSLA, FML/ADA, Corrective Action, Fair and Safe Workplace(Code of
Conduct) .
- Research , compiled data and identify trends based on employee performance by analyzing their results and coached to promote business process improvements for greater efficiency and effectiveness
-Facilitated team meetings virtually, live monitored calls and scoring for quality assurance.
Team Collaboration - Worked collaboratively with peers for business projects tailored to DE&;I efforts for employee resource groups 
-Researched inadequacies in membership, and participation in ERG’s. Presented to company stakeholders solutions to increase employee engagement

Management Trainee

Ace Concepts, Inc.

Talent Acquisition
- Recruited talented results driven applicants who met the company’s criteria for employment.
-Used App Stream , ATS and job boards to screen resumes and applications across New York state.
-Exceeded average daily booking goals by 20%. Scheduled Zoom interviews for office managers
-Prepared interview documents, conduct phone interviews .
- Trained new hires on computer software, manage and maintained office lobby

Human Resources Recruiter

Nassau County Board of Elections

-Provided relevant information regarding the elections by answering phone calls from Nassau / Out of County residents. 
-Conduct research for collecting voter information and submit it into a database. Perform various clerical duties including : filing, copying, and faxing documentations. Leveraged data entry expertise in updating and marinating records.
-Traveled to county events, schools, and libraries for providing training regarding the use of D200 and AutoMark voting machineries for disabled voters.
- Trained new employees and members to attain operational efficiency and effectiveness.

Public Information Registration Clerk 

Delaware State University

- Managed various clerical work, such as data entry and office maintenance as well as securing classified information to streamline workflow. Uploaded documents and student information into employment database Handshake.com, JobX, and HR Direct.
- Supported students with searching on/off campus employment opportunities . Served as a liaison between administration
and students.
- Created job requestions and placement for work study, grant funded on campus positions, and university student worker positions
-Supported career services for planning university career fairs by outreaching to businesses, promoting events, setting up venues, and signing in registered students.

Student Employment Employee Relations Assistant

Performed administrative, clerical duties

University Provost Student Worker

Goal-driven professional with a collective 7 years of experience in sales, recruiting, student affairs and management for external partnerships in
nonprofit, government, and corporate sectors. My passion for helping others through innovated ways has allowed me to become an effective leader , innovator and business owner . Recognized guest speaker at minority-based career fairs and events , including, " Women of Color in Industry " . Seeking to create diverse initiatives and positive impacts for marginalized communities for a corporation. Received Outstanding Volunteer Service Award for Delaware Multicultural Civic Union Inc. (2018)

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