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Experienced Manager, Leader, Agile Coach, Service Manager, Delivery Project Executive, Process Author and Project Manager with a demonstrated history of working in the information technology and services industry. Global Delivery, Quality Management, IT Service Management, People Management, and IT Strategy. Ralph Göpel loves to support and drive innovation projects and to help senior management to reach their goals. He is an excellent and creative coach and mediator, IT professional showing strong Agile capabilities with a focus on Mindset, attitude, and Trans-formation instead of In-formation. He calls it NewWork. Not all go with agile methods and practices, some works, however, do require a real good and smartly implemented agile or near agile set-up. Some practical and theoretical experiences in Design Thinking techniques. Skilled in the development of KPI and SLA
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