M&T Bank

We are in a Mortgage Growth Mode. If you are a seasoned Mortgage Professional looking to have a private conversation about career opportunities, Reach out to dtilkins@mtb.com. We are offering a great compensation plan, Bank Branch Referrals, Financial Advisor Referrals and much more!

SVP Mortgage Sales Manager @ M&T Bank | NMLS 420542

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I offer full Transparency and Honest Mortgage advice and guidance.

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Branch Manager Sales AVP

- Created consumer direct marketing program that was profitable and scalable in multiple states and helped other branches implement the same system for the betterment of the company.
- Provide best in class service to personal clients Nationwide in conjunction with the attributes 
required of Producing Mortgage Manager.
- Establish production goals and strategy for Mortgage Loan Officers 
- Coach, motivate, and support direct reports through established performance management processes. 
- Identify, plan, organize and implement sales programs and strategies to deliver sales objectives 
- Responsible for recruiting and building a high performance team and retaining top performers 
- Responsible for bringing on new Mortgage Loan Officers & helping them achieve the Sales Productivity goals agreed upon during the hiring stage
- Responsible for driving sales productivity and profitability 
- Responsible for proper management of expenses, revenue generation and profit & loss statement 
- Responsible for Sales and Product Training and interpretation of guidelines and protocol.
- Responsible for top performance in customer service 
- Ensure Mortgage Loan Officers are maintaining “best in class” customer service levels 
- Partner with Fulfillment/Operations to ensure efficient customer driven production, fulfillment/operations, pricing and delivery 
- Thrive in a team environment and utilize exceptional partnership skills 
- Responsible for motivating & rewarding mortgage loan officers. 
- Managing performance results and supporting joint sales calls/ventures 
- Provide coaching and feedback to enhance my team.
- Used analytical and problem solving skills to drive more business with conventional and
less traditional methods.
- Emphasis on conducting on performing mortgages in a compliant ethical manner in order to what is right by the consumers

Branch Manager/ Sales Manager/ Sr MLO

With over 22 years of experience in the mortgage industry, I am a seasoned and trusted Mortgage Sales Manager at M&T Bank, one of the largest regional banks in the U.S. I have a proven track record of delivering exceptional customer service, managing complex transactions, and leading high-performing teams of loan officers.

My mission is to help clients find the best financing solutions that meet their needs and goals, whether they are buying, refinancing, or investing in real estate. I specialize in jumbo and super jumbo mortgages, offering competitive rates, flexible terms, and personalized guidance. I am also actively hiring and mentoring several loan officer positions in the Rochester, NY area, and I welcome anyone who is interested in joining our dynamic and diverse team to reach out to me.

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