MemoryBloom.ca

Founder of Memory Bloom

CoachingbyDoreen.ca

Founder

BMO Financial Group

•	Developed  project plan and managed delivery across 5 sites in Canada, ensuring completion within a tight deadline. 
•	Built relationship with third party vendor to ensure effectiveness of process. 
•	Applied strong analytical and problem-solving skills to effectively interpret productivity and other key operating data 
•	Led and managed the process to ensure all legal and loan documents are scanned, digitized & up to standards across all  sites while minimizing impact on business performance
•	Investigated the ongoing effectiveness of business processes, and identified and recommended changes or enhancements to support the maturing business 
•	Managed risk through monitoring and controlling ensuring compliance requirements are completed in accordance with Bank policies and procedures

Project Manager - Corporate and Commerical Banking Operations (Contract)

•	Gathered requirements to apply controls around social media and chat applications for the enterprise and ensure monitoring and capture for retention
•	Identified classification and employee entitlements to share with technology partners for implementation
•	Worked with lines of businesses globally to assess social media needs with a risk lens
•	Liaised with Information Security, IT Risk, Compliance and Legal stakeholders to identify risks and mitigate data loss 
•	Managed e-Messaging work stream of project to ensure tasks were on track to meet regulatory requirements
•	Created process for e-Messaging applications and placed in home of best fit within Procurement area to ensure triage is applied at all 3rd party engagements

Sr. Business Analyst -Global Cyber Security - Contract

•	Managed expectations on this high profile and complex project adhering to a 6 month  time line to satisfy audit requisites
•	Considering the life cycle of vendor management process, built processes for Spend Analytics & Planning, Strategic Sourcing, Contract Management and Vendor Performance to align them with governance and oversight 
•	Interviewed staff to identify current state of third party management office within TD Securities
•	Identified gaps by gaining comprehensive understanding of regulatory requirements (11 Regulators for Securities business)
•	Reviewed processes and existing technology to make recommendations for future state build
•	Created tools and templates for  process alignment
•	Worked with Share point Development team to build interactive training tools to execute required processes

Senior Consultant -Third Party Management Analyst -Global 3rd Party Office -TD Securities-Contract

CIBC

• Managed the identification, documentation, tracking, testing and resolution of production variances raised within the Enterprise Client Information Facility program (ECIF)
• Delivered through the Agile project framework as Product Owner for ECIF, improvement in the collection and retention of client information for the Chief Data Office

Consultant - Product Owner/Business Analyst - Contract

TD Bank

•	Support development and implementation of workflow processes and standards for portfolio management, contract management, and performance management
•	Perform and maintain vendor segmentation for proper monitoring and oversight 
•	Manage the reporting of data for VRM's to generate cost savings and cost avoidance plans
•	Conduct Anti-Money Laundering and Sanctions investigations for all vendors to ensure due diligence for regulatory requirements

Vendor Relationship Analyst

RBC Royal Bank

             Successfully completed detailed process reviews for approximately 40 processes across 10 departments in 3 global locations in a 3 month period
             Proactively contributed to overall strategy of Finance Operations by performing full due diligence on risk analysis and execution components of process reviews, recommendations, implementation, and documentation
	Ensured audit and control and compliance components for right-sourcing to 3rd party vendor are met; such as completion of Privacy Impact Assessment, Integrated Risk Profile, Business Continuity Plan, Vendor Statement of Work, VMO Master Services Agreement, GR Control Standards.  Collaborate with colleagues across the organization as required

Sr. Process Analyst

•	Identified process improvements for access approval process for the Marketing & Channel Strategy COE for greater efficiency and improved turnaround.  Function included access approvals and reviews, Data Steward Delegate activities, Privacy Designate activities, GR Control Standards and 3rd Party Vendor involvement, BI License maintenance for COE, and Regular compliance monitoring and communication.
•	Played advisory role in the delivery of relevant, timely, high quality, data steward and privacy solutions ensuring adherence to Information Security, Privacy, Legal and regulatory requirements.
•	Enforced adherence to policy by conducting monthly Privacy classroom orientation sessions for all new users of the data marts to instil integrity and due diligence as governed by “Privacy & Information Risk Management”  (P& IRM).

Data Stewardship and Privacy Analyst

	Identified systemic problems between internal audit issues and ICR (Internal Control Review) findings with an operational risk perspective
	Established and streamlined process to manage and minimize slippage and  provided effective follow up on audit issues by building excellent partnerships with key stakeholders to mitigate emerging risks 
	Created training documents and delivered training of  process requirements to reflect ongoing opportunities to drive resolution on outstanding audit issues

Enterprise Operational Risk Management

	Created and delivered (Data Warehouse) Card Services Data Mart training to educate business users to enhance their job functions in terms of business intelligence in all RBC banking areas
	Assisted in creation of (Data Warehouse) RBC (Centura) Bank training and delivery. Diplomatically built liaison with key customers to foster good working relationships with staff

Operations Analyst - Information Management

Proactively managed client relationships by identifying opportunities and exceeded team sales plan by 20%

Banking, Sales, Relationship Management

Midland Walwyn

Supervised a team in the Trades Processing department

Supervisor, Bond and Money Market - Trade Processing

Stories make the world go around!

You can explain something about a situation, but when you tell a story it becomes memorable.

For over 10 years I have been writing people’s stories so that they can be shared with loved ones and be passed down through the generations to live forever. 
It truly is a priceless gift.

I realized that Businesses also need to tell their stories to build their brand and connect with their customers.

I also realized that in my Career Coaching practice I am telling the candidate’s story so they can sell themselves in interviews to land their perfect role.

Connect with me at:
memorybloom.ca@gmail.com

Together, let's embark on a journey of growth and success.



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