Agile Occupational Medicine

Level III Support; resolve escalated help desk issues. Desktop Support for Lenovo and Dell desktop and laptop computers. Full cloud environment using Azure AD and Exchange. Office 365 setup, troubleshooting and updates. Standardize configurations for all printers (HP, Canon, Ricoh) and desktop scanners (Epson and Fujitsu/Ricoh). Mobile phone (iPhone and Android) set up and support. Manage tablets and computers via Autopilot and Intune: publish applications in Company Portal, push software applications and PowerShell scripts,. Setup and configured LAPS. Desk and soft phone configuration using GoTo and Polycom desk phones. Create SOPs and guides.

Information Technology Support Team Lead

Golden State Foods

Executive (C-Level and Director) Support. Desktop Support for Lenovo and Dell desktop and laptop computers. Azure AD (hybrid) and Exchange, User Administration via on prem Active Directory. Office 365 setup, troubleshooting and updates. Administer all printers (Zebra, Printronix, Ricoh, Xerox and HP) on Windows Servers (2016 & 2019). Set up the infrastructure for the company's cloud print server (UniPrint) and deploying its agent to client computers. Mobile phone (iPhone and Android) set up and support. Mac (desktop and laptop) and Apple (iPhone and iPad) configuration and support. Cisco phone setup and troubleshooting. A/V support and conference rooms (Crestron, microphone, conference phone, Microsoft Teams Room integration). Image computers using PXE Boot and Autotune. Install, troubleshoot and administer Airtame devices and Airtame cloud for digital signage and screen casting. Service Desk Level II & III support, handling escalations and finding solutions for printers and software on client computers. Install server and networking equipment in distribution centers' MDF and confirm functionality. Rewire IDF connections and troubleshoot hardware issues. UPS battery installations and replacements for APC units in MDFs and IDFs. Documentation for systems and devices for all users to understand and utilize. Microsoft Teams training and configuration. Helped migrate files from shared file servers to Teams Channels utilizing SharePoint.

Taplio

Doug Scott's Linkedin Analytics

Doug Scott

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Doug Scott's Linkedin Analytics

Doug Scott

Want to drive more opportunities from LinkedIn?

Doug Scott's Linkedin Analytics