Arcoro

Manager of Customer Engagement

Lead Customer Success Manager

Customer Success Manager

Implementation Manager

Revint Solutions

Product Owner

Analyst

VincentBenjamin

Excited to visit with some extreme network/ systems engineers and architects, or any IT professionals, looking for contract or contract-to-hire positions!
Please call or email to chat strategy or discuss open roles we have with some rockstar companies!
Email: amintzell@vincentbenjamin.com
Office: 602-595-9900
Cell: 703-6287852

VincentBenjamin is a specialized recruitment and consulting firm with an extensive network of premier companies and professionals in the local area. Our core business is to provide contingency search and contract placement services for employers while assisting candidates in Accounting, Information Technology, Human Resources, Sales & Marketing, Administrative, and Financial Services fields. We cover all major industries and place professionals from staff to c-suite executive management positions. Our teams consist of experienced recruiters who have functional experience within the specific area they serve which allows us to provide a superior level of service to our clients.

Technical Recruiter

InfinityHR

Experienced Product Manager with a demonstrated history of working in the SaaS space utilizing agile scrum teams to execute on roadmap projects. Skilled in Agile Scrum, Negotiation, Microsoft Suite, Coaching, Sales, and Team Building. Comprised of a solution driven passion for working with end-users, clients, and partner to constantly improve the product and UX. 
 
Develops and maintains the go-to-market strategy for product development through identification of new product ideas, conducting market research, generating product requirements, managing product release timelines, and supporting sales, marketing, and training initiatives. The position requires close collaboration with internal and external stakeholders.

• Work closely with clients, partners, and end-users to design and prioritize requirements / solutions
• Backlog management and prioritization
• Write development requirements for defects, bugs, and stories
• Assist with the sales cycle
• Assist with training team members on new product features
• Act as project manager over designated technology projects
• Determines customers' needs and desires by specifying the research needed to obtain market information. 
• Recommends the nature and scope of present and future products by reviewing product specifications and requirements; appraising new product enhancements or ideas.
• Assesses market competition by comparing the company's product to competitors' products.
• Obtains product market share by working with sales director to develop product sales strategies.
• Provides source data for product communications and supports product marketing communication objectives.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Product Manager

mobiManage

Account Manager

FrontPoint Security

Coach and manage Customer Support Specialists with the overriding goal of creating a top-rated, world-class customer service experience. 

Manage the Support Supervisor team. Assist with structuring the Supervisor team, which consists the development and evolution of KPIs and metrics that will be used to asses the teams overall and individual performance. Responsible for coaching the team in three main categories; assisting agents with real time questions and monetary approvals/ discounts, speaking with escalated customers who request to speak with a supervisor, and handling dissatisfied customers who answer surveys or post negative online reviews. Our main focus is to create the best customer experience through assessing our customers needs and working towards an amicable resolution. 

FrontPoint offers a dynamic, high-energy, performance-based workplace with extraordinary people and great benefits.Named as one of the 2013 Best Places to Work in Virginia, FrontPoint is revolutionizing the home security industry and looking for amazing new people to join our team.

FrontPoint Security is the leading nationwide provider of wireless alarm systems and interactive home security. FrontPoint combines next-generation technology with unrivaled simplicity and an amazing commitment to service, to create a truly unique customer experience. With customers in all 50 states and Canada, FrontPoint Security is one of the fastest growing alarm companies in North America.

Manager of Customer Support

Assist new customers with setting up FrontPoint security equipment in their home or business. Performed system configuration, account activation and customer orientation, utilizing FrontPoint vendor websites. Guided customers through the integration of video cameras with their home broadband network. Provided phone assistance and answers to customers questions. Emailed product information guides and insurance certificates. Process additional equipment orders and replacement of defective equipment. Documented all customer interactions in database. Jump in as needed to enhance team effectiveness and customer satisfaction.

Customer Support Specialist

I help CSMs get structured, build confidence, and become an asset.

I’m a Client Experience professional working in SaaS with a driving passion for turning CS teams into a revenue center. 

I’ve spent years developing a deep understanding of customer experience from all angles - Support, Sales, Implementation, and Customer Success.

Always interested in connecting and discussing all things revenue and retention. 

➡️ shoot me a DM.

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