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IT professional with over nine years of experience in Customer Success/Retention and Account Management for IT with core expertise in creating scope documents, proposals, renewals, and plans; resources identification and timely allocation; reporting to stakeholders; vendor/partner management. Involved in the focused efforts to grow business in emerging technology areas and new markets providing inputs to sales business units in regards to pricing, new products, delivery schedules, and merchandising techniques of competitors Worked with Microsoft, Cisco, HP, Avaya, and their customer teams to ensure the partners are set up for success. Proficient in customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation, and selection of various businesses. In charge of assigned teams career development & training and staff appraisals. Support HR Dept. in contract-associated talent acquisitions and hiring formalities. Own and manage end-to-end requirements for new projects/tenders. Prepare and submit proposals in liaison with relevant internal and external legal; compliance; finance and higher management I rely on my ability to build exceptional rapport with people, develop successful professional relationships, along with my team spirit, my dynamism, my high competence, my eagerness to continue learning, and my strong will to reach desired objectives.
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