ERM: Environmental Resources Management

At ERM, I take initiative to help drive the growth and success of the Change & Transformation consulting business. I work with a diverse client portfolio, including clients from the oil & gas, chemicals, manufacturing, pharmaceuticals, energy, mining, technology, and food and beverage markets. I demonstrate my ability to develop and maintain relationships with clients and to book personal sales in consulting services.

I lead senior client stakeholders through learning needs analysis and strategic program design, and coach on business solutions, designing and conducting  surveys, and other data collection tools, and analyze results, including using Voice of Customer (VoC) methods.

In addition, I run focus groups and facilitate workshops, to build and execute integrated service program plans.  I design and conduct training on Sustainability, Digital, and EHS management topics and prepare client internal business proposals and presentations for an executive-level audience.

Through my strategic learning program design, I lead teams of technical and non-technical practitioners on complex programs. I exhibit strong business acumen, business strategies, and a collaborative working style, and use my consulting, business partnering, influencing without authority, and stakeholder engagement skills to move from project to project with ease and reprioritize regularly.

Furthermore, I handle a diverse portfolio of projects simultaneously and work and adapt to ambiguity positively. I utilize my global cross-culture business experience and business exposure to deliver exceptional results for my clients. 

Overall, my established and recognized expertise enables me to make a real impact on our client’s businesses, furthering ERM's enduring values of accountability, client-focus, and collaboration with colleagues across geographies.

Managing Consultant -  Change & Learning

Sonova Group

•Engaged and aligned an executive sponsorship coalition across multiple stakeholder groups and companies to adopt to common vision, take required sponsorship actions, and lead the change
•Conducted in-depth employee engagement survey to ensure data driven decision making and the engagement of the employee group to take ownership of the change
•Conducted change impact assessments and impact analysis to assess change readiness, augmenting the communications and engagement plans to drive the change process and proactively manage potential risks
Provides on-going communications and status updates on project and change management deliverables, including tracking and relaying success metrics and KPIs
Delivered Launch of Diversity & Inclusion website on time, on scope, and within budget

Project & Change Manager

Connect Hearing Canada

• Creates and implements change management strategies and operational plans
• Manages stakeholders, including mapping and monitoring engagement, identifying and anticipating resistance, coordinating stakeholder efforts with training and communications to ensure alignment
• Briefs Managing Director, measures, and strives to increase user adoption and utilization of Canada's intranet, increasing employee utilization beyond the current targets
• Designs and delivers employee training utilizing learning design, facilitation, and change management models and approaches (ADKAR)
• Develops, improves, and manages a portfolio of online training supporting clinic operations, clinic sales, finance, the retail and business system, and associated processes
• Recruits and engages SMEs to inform continuous training design improvements and delivery
• Collaborates with leadership and SMEs to designs and deliver online workshops and webinars on both hard and soft skills
• Designs and facilitates customized onboarding training for new acquisitions (in person & digital facilitation)
• Successfully converted all acquisition facilitation, training, and content to online formats during the emergency Covid-19 response to meet evolving national standards and practices, aligned with our Digital Customer Experience Strategies
•  Managed a project team of 13 interdepartmental employees to ensure company Intranet migration delivery to the OneSonova platform on time, in scope, and on budget (recently completed), and lead OneSonova Canada continuous improvement (ongoing)
•  Developed, implemented, analyzed, and reported on an employee engagement survey of the former Intranet website, to guide the project with data-driven decision making and alignment of agreed-upon business requirements, structure, and performance expectations
•  Measures, reports on, and takes action to increase employee engagement, collaboration, and communication through OneSonova platform functionality

Operations and Training Specialist

Leadership Victoria Society

Develop and execute communications plans, outlining key messaging to assist with speaking notes and media releases to prepare other board members and staff for their participation in events. 
▪ Shared stories of inspiring community leaders to drive positive content and add depth to brand story as part of the Victoria Community Leadership Awards. 
▪ Design and implement comprehensive social media strategies, including co-leading a Giving Tuesday fundraising campaign, raising $8,000 in one day. 
▪ Approve expenditures and identify cost-effective strategies to achieve results as a Board member. 
▪ Collaborate with printer to edit and finalize print publications for events. 
▪ Draft organizational bylaws and generate content and layouts for e-newsletter

Director - Board Of Directors (volunteer)

The Cridge Centre for the Family

▪ Facilitated program delivery and activities to groups, ensuring engagement and interaction. 
▪ Assist the director of communications by developing social media posts and designing branded images.  
▪ Compose internal organizational communication mediums to inform, inspire, and motivate internal stakeholder groups. 
▪ Handle first response emergencies, assess situations, and take necessary action in a calm, compassionate manner. Follows up by supporting emergency communication planning and response.
 ▪ Spearheaded fundraising as part of the Ride for Refuge.
▪ Ensure exemplary health care by liaising between the needs of our residents, Beacon Community Services, and the amenities of the Cridge Centre

Recreation Facilitator, Emergency Responder, Administrator

Silver Threads Service

▪ Facilitated one-on-one resume training; Implemented and evaluated employment skills workshops for seniors; and led engagement groups as part of the Experience Works employment program.
▪ Planned course schedule of iPad and technology training courses, liaising with facilitators on topics, duration, and price ensuring high-quality instruction.
▪ Implemented the communications plan by producing monthly association newsletters, managing email marketing software, and generating brochures, rack cards, and posters while maintaining and elevating a cohesive brand identity across all communications channels.
 ▪ Worked as a cross-functional team to collectively develop strategies across various marketing and communications platforms including managing social media channels and website updates. 
▪ Creatively used direct marketing to increase awareness and centre visitation.
▪ Ensures coverage was aligned with target demographics and key markets identified in the strategic plan. 
▪ Led logistical planning and implementation for event set-ups and execution. 
▪ Identified, built and maintained authentic relationships with potential donors for Spring Campaign and Membership Drives and secured donations that increased fundraising potential and promoted the organization. 
▪ Contributed to growth in revenue to the highest it has been in a decade which was an increase of 80% from the previous year and to a 100% increase in membership at the Victoria Centre location.  
▪ Planned, organized, and executed a variety of events, including presentations, workshops, concerts, and fundraisers

Program and Communication Coordination, Centre Assistant

Hotel Grand Pacific

▪ Facilitate activities; liaise with the hotel, tour companies, and guests; communicate logistics and local information; and lead tours as Hospitality Host for 88 Christmas package guests. This is an annual position that I was chosen for over five consecutive years. 
▪ Co-lead logistical planning and implement event set-ups and execution as part of a team.

Hospitality Host, Banquet Professional 

I enable global organizations to achieve sustainable results by engaging employees, utilizing change management, and implementing Learning methodologies.

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