As part of our strategic initiative to expand digital services and transformation efforts across Mexico and the LATAM region, I relocated to the Mexico city office, becoming the first employee in our Change and Transformation business unit to operate through this office. Spearheading this effort, I’m driving impactful change and expanding our teams in this region.

•Manage a team of consultants, conducting 1-on-1s, supervising and providing contract and service oversight, creating growth and development plans, and overseeing performance reviews, while developing strategies for reusable assets and expanding team capabilities.

•Lead a multi-year product program as Workstream Lead Change Manager, applying a user-centric approach to developing a next-gen digital solution for an international client, managing end-to-end Environmental and Property Solutions.

•Drive UI enhancements and system improvements, collaborating with project teams and end users to optimize user experience, influencing key product features.

Managing Consultant - Change and Learning

At ERM, I drive the growth of the Change & Transformation business, blending product management and change management to deliver results. I partner with clients across industries—oil & gas, technology, pharmaceuticals, and more—developing strong relationships and innovative solutions that align product strategies with organizational transformation and results. 

•Lead the change management for a safety transformation project, engaging 5,000 employees, aligning senior leadership, and facilitating workshops to drive successful adoption of safety initiatives.

•Execute in-person conferences on management systems, sustainability, and design thinking, creating impactful learning experiences and building leadership capabilities.

•Delivered over $1M in net revenue through client development, relationship building, and proposal work, leading cross-functional teams and driving business growth.

•Lead the training workstream for a global tech company’s Enablon incident management system, aligning training with ongoing product development.

Managing Consultant -  Change & Learning

•Drove B2B client growth by developing and presenting proposals to Fortune 500 companies, resulting in 9 submitted proposals for the Change and Transformation team in my first year.

•Led change management for end-to-end implementation of an incident management system for 12,400 employees, conducting a thorough change impact assessment and deploying a communication and training strategy that achieved immediate adoption at launch.

•Developed and executed learning strategies for digital implementations, delivering training programs that increased system proficiency by and reduced onboarding time for new users.

•Aligned cross-functional teams by creating detailed project plans, ensuring that internal teams and client stakeholders were consistently informed, meeting 100% of project milestones on time.

•Innovated digital learning experiences by leveraging modern technologies to design and deliver scalable training solutions, improving engagement and knowledge retention across global teams

Senior Consultant - Change and Learning

Unpackaged Learning

•Consulted on Monday.com implementations, designing workflows and boards with seamless integrations, custom formulas, advanced automations, and tailored dashboards to optimize efficiency and visibility

•Led the development of a full website, collaborating with designers and developers to ensure roles were clear and timelines were met, driving alignment across teams.

•Conducted market research, performed user interviews, and gathered feedback through user research to inform design, functionality, and messaging, ensuring the UX/UI design and product met customer needs.

•Defined the product vision and created a strategic product roadmap, aligning development efforts with organizational objectives to deliver a product that addressed a market need and created a viable business opportunity.

•Made key product decisions, providing direction throughout the development process to ensure the final product was differentiated in the market and strategically positioned for success.

Product Manager & Monday.com Consultant

Sonova Group

•Aligned cross-functional stakeholders and executive sponsors across multiple organizations to adopt a unified product vision, ensuring alignment with business objectives and key product milestones.

•Conducted and leveraged in-depth employee engagement survey employee to inform product development decisions, ensuring that features addressed user needs and improved overall product adoption.

•Conducted change impact assessments and impact analysis to assess change readiness, augmenting the communications and engagement plans to drive the change process and proactively manage potential risks

•Provides on-going communications and status updates on project and change management deliverables, including tracking and relaying success metrics and KPIs

•Delivered a Diversity & Inclusion platform on time, within scope, and under budget by managing end-to-end product development, ensuring a seamless launch that met business and user expectations

Product & Change Manager

Connect Hearing Canada

• Led a cross-functional project team of 13 employees to successfully deliver the migration of the company’s Intranet to the OneSonova platform, ensuring alignment with product requirements and timelines. Managed key aspects of product life cycle, including scoping, budgeting, and continuous improvement initiatives for OneSonova Canada

•Developed and implemented a data-driven approach to optimize product performance by conducting an employee engagement survey of the former Intranet. Leveraged survey insights to refine product features, align business requirements, and guide decision-making throughout the project lifecycle

•Managed and maintained the Retail Business System, providing ongoing support and implementing UI design recommendations to enhance user experience

•Supported data migration efforts by cross-referencing and validating data from acquisitions for system uploads, ensuring seamless integration and alignment with business requirements

•Creates and implements change management strategies and operational plans

• Briefs Managing Director, measures, and strives to increase user adoption and utilization of Canada's intranet, increasing employee utilization beyond the current targets

• Designs and delivers employee training utilizing learning design, facilitation, and change management models and approaches (ADKAR)

• Develops, improves, and manages a portfolio of online training supporting clinic operations, clinic sales, finance, the retail and business system, and associated processes

• Collaborates with leadership and SMEs to designs and deliver online workshops and webinars on both hard and soft skills

• Designs and facilitates customized onboarding training for new acquisitions

• Successfully converted all acquisition facilitation, training, and content to online formats during the emergency Covid-19 response to meet evolving national standards and practices, aligned with our Digital Customer Experience Strategies

Operations and Training Specialist

Leadership Victoria Society

Develop and execute communications plans, outlining key messaging to assist with speaking notes and media releases to prepare other board members and staff for their participation in events. 
▪ Shared stories of inspiring community leaders to drive positive content and add depth to brand story as part of the Victoria Community Leadership Awards. 
▪ Design and implement comprehensive social media strategies, including co-leading a Giving Tuesday fundraising campaign, raising $8,000 in one day. 
▪ Approve expenditures and identify cost-effective strategies to achieve results as a Board member. 
▪ Collaborate with printer to edit and finalize print publications for events. 
▪ Draft organizational bylaws and generate content and layouts for e-newsletter

Director - Board Of Directors (volunteer)

The Cridge Centre for the Family

▪ Facilitated program delivery and activities to groups, ensuring engagement and interaction. 
▪ Assist the director of communications by developing social media posts and designing branded images.  
▪ Compose internal organizational communication mediums to inform, inspire, and motivate internal stakeholder groups. 
▪ Handle first response emergencies, assess situations, and take necessary action in a calm, compassionate manner. Follows up by supporting emergency communication planning and response.
 ▪ Spearheaded fundraising as part of the Ride for Refuge.
▪ Ensure exemplary health care by liaising between the needs of our residents, Beacon Community Services, and the amenities of the Cridge Centre

Recreation Facilitator, Emergency Responder, Administrator

Silver Threads Service

▪ Facilitated one-on-one resume training; Implemented and evaluated employment skills workshops for seniors; and led engagement groups as part of the Experience Works employment program.
▪ Planned course schedule of iPad and technology training courses, liaising with facilitators on topics, duration, and price ensuring high-quality instruction.
▪ Implemented the communications plan by producing monthly association newsletters, managing email marketing software, and generating brochures, rack cards, and posters while maintaining and elevating a cohesive brand identity across all communications channels.
 ▪ Worked as a cross-functional team to collectively develop strategies across various marketing and communications platforms including managing social media channels and website updates. 
▪ Creatively used direct marketing to increase awareness and centre visitation.
▪ Ensures coverage was aligned with target demographics and key markets identified in the strategic plan. 
▪ Led logistical planning and implementation for event set-ups and execution. 
▪ Identified, built and maintained authentic relationships with potential donors for Spring Campaign and Membership Drives and secured donations that increased fundraising potential and promoted the organization. 
▪ Contributed to growth in revenue to the highest it has been in a decade which was an increase of 80% from the previous year and to a 100% increase in membership at the Victoria Centre location.  
▪ Planned, organized, and executed a variety of events, including presentations, workshops, concerts, and fundraisers

Program and Communication Coordination, Centre Assistant

Hotel Grand Pacific

▪ Facilitate activities; liaise with the hotel, tour companies, and guests; communicate logistics and local information; and lead tours as Hospitality Host for 88 Christmas package guests. This is an annual position that I was chosen for over five consecutive years. 
▪ Co-lead logistical planning and implement event set-ups and execution as part of a team.

Hospitality Host, Banquet Professional 

I help global organizations achieve lasting results by integrating product management, change leadership, and learning solutions. I focus on aligning product strategies with business goals while engaging employees and driving sustainable transformation.

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