Duy Trần (Mr.)'s Linkedin Analytics

***10+ years of experience in IT systems management *Oversaw and coordinated technology direction, strategy, process, and quality improvement. *Managed a call center, ensured IT corporate standards compliance, planned and managed projects, created budgets and forecasts, and managed vendor relationships. *Directed IT teams in designing, building, implementing, managing, supporting, and enhancing key technologies. *Developed strategies and roadmaps for business applications and provided support for all business applications. *Managed day-to-day operations and ensured the health of company networks, applications, servers, and IT devices. *Successfully implemented ITIL-based processes for incident management, problem management, and change management. *Worked with ITIL-compliant tools such as ServiceNow, and JIRA to streamline IT support processes and workflows. *Continuously reviewed and updated ITIL-based processes and procedures to ensure their relevance and effectiveness in meeting business needs and objectives. ***2+ years of experience in QA for Avaya's PBX software *Reviewed quality specifications and technical design documents to provide timely and meaningful feedback. *Created detailed, comprehensive, and well-structured test plans and test cases. *Estimated, prioritized, planned, and coordinated quality testing activities.