Gong

-First EMEA SDR promoted to Sales Engineer in Gong

Sales Engineer

Senior Sales Development Representative

The patented Gong Revenue Intelligence Platform™ empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area. For more information visit www.gong.io.

Sales Development Representative

O'Briens Wines 

●	Utilised CRM software to offer customised recommendations for customers as per their specific tastes, often involving 40-50 outbound calls during busy periods.
●	Appointed to coach junior staff members and delegate tasks to fellow colleagues, offering continuous advice, mentorship and guidance over a 24 month period, ensuring our branch attained best overall performance in Christmas 2020 sales targets, exceeding them by 22%.
●	Drafted and maintained with strict policies regarding the COVID-19 outbreak in my capacity as part time staff representative on O Brien’s COVID-19 Response Committee
●	Extensive experience performing with consistent high energy and enthusiasm, spanning across 10-12 hour shifts
●    Exceeded majority of weekly sales targets by an average of 10% over a 24-month period.

Sales Associate

Houses of the Oireachtas

●	Engaged with constituents on inbound calls, resolving concerns about local and national policy and consolidating support for TD
●	Researched and prepared reports for the Public Accounts Committee
●	Coauthored “Now More Than Ever”, a Government policy paper wherein I executed original research into the mental health effects of COVID-19 and offered informed proposals to deal with aftermath
●	Nurtured a nuanced and specific knowledge of government and policy formation
●	Negotiated with various Government departments to drive consensus on proposals and resolve constituent concerns
●	Maintained relationships and conducted regular outreach to key stakeholders and constituents

Parliamentary Assistant

Technological University Dublin

•	Mediated conflict resolution between classmates and organized numerous social events in my capacity as Class Representative

Class Representative

Dunnes Stores

In this role, I performed as a retail assistant, maintaining flexibility over the busy Christmas period and thereafter. I acquired thorough product knowledge and their locations on the shop floor in order to quickly assist any customers. I maintained responsibility for the organisation and presentation of the shop floor, including ensuring any items which were out of stock were replaced. I developed a strong customer first mindset, and became proficient at handling customer complaints, only escalating to a manager if necessary. I took in deliveries and filled out stock orders.

Sales Assistant

McKenna Murphy Solicitors

In this role I performed organisational and secretarial duties, including scanning documents on a daily basis to be stored in the firm's case management system. As well as this, I filed and printed documents, along with interfacing with clients both in office and on the telephone, or through email. To this end, I organised appointments as well as following up on any queries a client may have had.

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Dylan McKenna Murphy

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